3rd Line Citrix Support
Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms
Experience of maintaining and implementing Hyper-V and SCVMM
Maintain and support Citrix Netscaler hardware appliances
Maintain and support Citrix Storefront
Maintain and support Citrix Provisioning Server.
Good knowledge of PVS versioning and updating Citrix Images.
Good knowledge of MS SQL Server and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop
Working environment experience:o XenApp o Xendesktop o SCCM/Manage Engine o Windows 10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V)
Practical experience of medium size (and larger) client server environments
Ability to troubleshoot 3rd line support issues
Experience of backup and change management processes
Familiar with a working knowledge of MS Office, O365 and Visio
Experience of and applies skills and experience to new situations
Excellent written and oral communications skills and able to Communicate at all levels, technical and non-technical
Able to prepare and deliver management briefings
Logical and rational approach to problems
Able to gather and analyse information
Good documentation skills
Able to understand and articulate complex ideas
Able to determine service impacts and risks
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