Membership Sales Executive

About us

COMPANY

By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, and Milan. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands. We've recently expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 300,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience. Mission

ROLE SUMMARY

We are looking for a confident, sales-driven professional with a passion for client engagement and luxury service to join our team as Membership Sales Executive. In this position, you will play a crucial role in expanding our exclusive membership base by selling a luxury service both over the phone and face-to-face. This is a high-impact, target-focused role suited for someone who thrives on making meaningful client connections, hitting conversion goals, and confidently representing a brand that partners with some of the most prestigious names in luxury fashion. You will represent a membership experience that offers clients priority access to private sales from world-renowned brands – your mission will be to communicate the value of this access with confidence, clarity, and conviction. Profile

KEY RESPONSIBILITIES

Membership Growth & Prospection

• Drive the growth of our membership base through high-volume outbound phoning campaigns, with a strong focus on daily prospecting, personalised sales pitches, and consistent client engagement.
• Sell and renew memberships by tailoring your approach based on client profile and history.

• Collaborate with the UK Manager of Clients to develop and execute targeted conversion campaigns. · Write and refine phoning scripts to maximise effectiveness and conversion rates. • Monitor and report on campaign performance weekly, monthly, and annually. Showroom Membership Acquisition and Experience

• Provide on-the-ground support to the Hostess team during strategic sales events, help manage queues, signage, and crowd flow.
• Identify potential prospects in the queue and on the showroom floor and engage them to present and sell memberships in-person.
• Ensure that both Hostess and Floor teams are fully equipped and trained to communicate membership benefits with refined sales techniques.
• Propose new strategies and processes to the UK Manager of Clients to continuously improve showroom conversion rates.

Customer Engagement & Support

• Respond to inbound client queries across phone, email, and digital channels with excellent service and a solutions-oriented mindset.
• Provide guidance on membership benefits and post-sale follow-up to encourage loyalty and satisfaction.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Experience in sales, customer service, or telemarketing is preferred.
• Confident communicator with a clear, engaging phone manner.
• Ability to build rapport quickly and handle objections professionally.
• Target-driven mindset with a focus on achieving sales goals.
• Comfortable adapting messaging to suit different client profiles.
• Strong attention to detail and accurate data logging.
• Basic computer skills; CRM experience is a plus.
• Interest in luxury fashion and premium client service is a bonus.