Technical Business Analyst

Michael Page
London

  • Lead requirements discovery through workshops and stakeholder interviews; translate business needs into application, system, and process changes that enable consolidation and migration.
  • Own current-to-future state analysis, producing process maps, sequence/flow diagrams, integration swim lanes, and standardised workflows (MS Visio or equivalent).
  • Define detailed, testable requirements (e.g., user stories, acceptance criteria, BDD) to support solution design, build, test, and deployment for integrations and migrations.
  • Establish and maintain end-to-end traceability from requirements through test scenarios and acceptance criteria; collaborate with business users on test case definition and UAT.
  • Partner with Development, Product, and Operations to design high-ROI, pragmatic solutions; identify opportunities to streamline processes and reduce complexity during consolidation.
  • Conduct opportunity assessments and validate as‑is vs. current practice; rationalise duplicative processes and systems to support a unified operating model.
  • Identify, mitigate, and communicate risks, issues, dependencies, and readiness gaps to Project Managers and stakeholders; ensure compliance with GDPR and security standards.
  • Plan and support change management to minimise staff and customer impact, including communications, cutover/runbooks, go‑live support, and hypercare.
  • Design and deliver user training and onboarding for new systems/processes; develop training materials and facilitate workshops to drive adoption.
  • Produce high-quality documentation, including BRDs, Process Description Documents (PDD), Solution Design Documents (SDD), integration specifications, data mapping, and operational playbooks.
  • Manage multiple concurrent workstreams, maintaining clear, proactive communication and stakeholder alignment across short, medium and long‑term deliverables.
Posted 2025-09-24

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