Technical Business Analyst
- Lead requirements discovery through workshops and stakeholder interviews; translate business needs into application, system, and process changes that enable consolidation and migration.
- Own current-to-future state analysis, producing process maps, sequence/flow diagrams, integration swim lanes, and standardised workflows (MS Visio or equivalent).
- Define detailed, testable requirements (e.g., user stories, acceptance criteria, BDD) to support solution design, build, test, and deployment for integrations and migrations.
- Establish and maintain end-to-end traceability from requirements through test scenarios and acceptance criteria; collaborate with business users on test case definition and UAT.
- Partner with Development, Product, and Operations to design high-ROI, pragmatic solutions; identify opportunities to streamline processes and reduce complexity during consolidation.
- Conduct opportunity assessments and validate as‑is vs. current practice; rationalise duplicative processes and systems to support a unified operating model.
- Identify, mitigate, and communicate risks, issues, dependencies, and readiness gaps to Project Managers and stakeholders; ensure compliance with GDPR and security standards.
- Plan and support change management to minimise staff and customer impact, including communications, cutover/runbooks, go‑live support, and hypercare.
- Design and deliver user training and onboarding for new systems/processes; develop training materials and facilitate workshops to drive adoption.
- Produce high-quality documentation, including BRDs, Process Description Documents (PDD), Solution Design Documents (SDD), integration specifications, data mapping, and operational playbooks.
- Manage multiple concurrent workstreams, maintaining clear, proactive communication and stakeholder alignment across short, medium and long‑term deliverables.
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