General Manager - Shoreditch

As General Manager, you will lead our Shoreditch flagship and help define what Origin retail looks and feels like in London. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.

What You Will Do

• Lead day-to-day operations, service quality, and front-of-house standards

• Build, coach, and develop a skilled and engaged team, including SCA training progression

• Own site performance across revenue, gross profit, labour, and cost of goods

• Champion Origin’s customer journey, coffee knowledge, and community presence

• Maintain strong health, safety, and food compliance standards

• Deliver in-store events, collaborations, and activations with central teams

• Act as a clear communication lead between the café and the wider business

Who You Are

• An experienced hospitality leader with a background in speciality coffee or premium hospitality

• Commercially confident, operationally strong, and calm under pressure

• Passionate about people development, excellent service, and quality coffee

• Comfortable leading a high-profile, design-led flagship environment

• Values-led, inclusive, and consistent in your leadership approach

Skills and Experience

• Experience managing a hospitality or speciality coffee site

• Strong financial capability across P&L, labour, and forecasting

• Proven people leadership and coaching experience

• Confident communicator with strong organisational skills

• Comfortable using Microsoft 365 and digital systems

• Experience in a B Corp or purpose-led business is a plus

Why Origin

• 26 days holiday, including your birthday off + flexible bank holidays

• All the coffee you could dream of – plus discounts on merch and partner products

• Work that’s meaningful, creative, and rooted in values

• Industry-leading brand with a people-first culture

• B-Corp certified and proudly independent

• SCA training and ongoing learning opportunities for all employees

• Enhanced family leave for every kind of parent

• Pension scheme with 5% employer contributions

• Access to a 24/7 Employee Assistance Programme & GP Service

• Enhanced sick pay, period leave & personal days

• Two paid volunteering days every year

Everyone is Welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why Join Us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.