Digital Product Designer

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re seeking a highly capable, enthusiastic and experienced Product Designer to be an essential part of one of the highest-impact teams in our organisation. This is a unique opportunity to help shape and define the future of digital banking and deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance.

You’ll be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for HSBC’s customers.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Be responsible for defining, executing and delivering against specific project goals, on a diverse range of financial products and services
• Work closely with product, proposition and design leadership, as well as cross-functional partners, and other designers to define and articulate a range of new future-state products, propositions and experiences
• Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on
• Translate business inputs, customer insights and user requirements into actionable experience design solutions
• Independently assess and own delivery of all design, or related tasks, as directed by team leads, under their guidance
• Work closely with cross-functional teams, as required, including product managers, proposition leads and engineers, to design and deliver user-centered features and functionality across multiple touchpoints and platforms
• Reflect on your design decisions throughout and be able to articulate your rationale and intention to stakeholders, as required

To be successful in this role you should meet the following requirements:

• Proven experience in Product Design, UX/UI Design, or a related role, designing and delivering multiple complex and/or transactional features and functionality, across an end-to-end experience and a variety of touchpoints and platforms, ideally in a large regulated organisation, agency or consultancy environment
• A strong understanding of user-centred design principles and best practices, including typography, desktop, mobile and emerging UI (e.g. AI, conversation design, and VR/AR environments), colour, content layout and iconography
• A creative mindset that thrives on experimenting and pushing boundaries
• Skilled and experienced in using Figma, Adobe Creative Suite and collaborative platforms
• A great portfolio demonstrating your ability to design and deliver impactful, user-centered solutions across a range of digital products and services

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500