Central Recruitment is currently recruiting for a Crisis Café Team Coordinator, to work in the Twickenham and Kingston areas. The services provide a vital out-of-hours service supporting individuals experiencing mental health crises.
The successful candidate will be required to work between 22 - 29 hours per week, working across Monday - Sunday on a rolling two weekly rota (working 3 days one week and 4 days the next). Weekday shifts are 5.30PM - 10:30PM, Saturday shifts are 1:30PM - 10:30PM and Sunday shifts are 1:30PM - 9PM. Temporary cover is required for approximately 2 months, with the possibility of extension. The pay rate is £15.90 per hour, with £2.31 holiday pay, totalling £18.21 per hour.
Please note; the role covers two services in Twickenham and Kingston.
In this position, you will be expected to;
* Be responsible for the successful delivery of the Richmond and Kingston Recovery Hubs, providing a vital recovery pathway to prevent escalation of mental health problems.
* Be responsible for the day-to-day delivery/coordination of the service, i.e. client allocation, staff rotas, shift cover and delivery of groups and activities
* Lead and support 2-3 staff members (Support Workers, Outreach Worker & Volunteers) to ensure effective operation of the café. This includes providing guidance and support to team members and fostering a collaborative and positive work environment.
* Oversee case work, effectively coaching the team on their one-to-one cases, developing training, delivering feedback and job shadowing opportunities and covering some case work in person
* Carry out operational management including: operational reporting, promotion of the Crisis Café and Journey Recovery Hub services, outreach with other agencies including NHS and partners for in and outbound referrals, and internal colleagues
* Ensure that people using the service are supported to develop self-management strategies and make the best use of their local resources.
* Lead on identifying areas for development and improvement for the service, to work with Service Manager to ensure that crisis interventions represent best practices and meet local need
* Provide up to date information and advice to the team that informs clients about services and resources available and to signpost and/or refer individuals to other agencies as appropriate.
* Identify potential risks within the service and communicate and manage risk and safeguarding issues effectively
* Establish excellent working relationships with out-of-hours services such as Police, Crisis Teams and GPs, particularly around inward and outward referrals
* Ensure timely monthly monitoring and reporting of service in line with the service contract and ensure team members input data efficiently on the databases
* Be responsible for Finance and HR in line policies and procedures, to ensure monthly returns are completed, petty cash, sickness and annual leave are recorded accurately
* Adhere to the safeguarding adults and children policy, following reporting and recording processes in the event of any safeguarding incidents.
* Manage incidents with the support of the Service Manager or the on-call manager and to ensure the effective recording of all incidents
To apply for this role, you must have;
* Experience of delivering support to vulnerable adults and groups to increase their independence and develop self-management strategies (especially in mental health)
* Demonstrable experience of managing emotional situations (de-escalating mental health crisis regularly/situations which have tested resilience)
* Experience of managing small teams and volunteers with strong leadership skills
* Experience of managing risk and conducting assessments
* Working knowledge of the recovery approach in mental health service provision
* Have a broad academic understanding of mental health diagnosis and how to support someone in crisis
* Capable of working under own initiative, planning and prioritising own workloads
* Knowledge of Suicide prevention strategy Nationally
* Good literacy, maths and IT skills including being able to use CRM systems to log data
* Desirable: Mental Health First Aid Training and/or Suicide prevention Training
Please note; there is parking at both services.
Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.
Further requirements:
In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:
* Current valid right to work in the UK
* Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
* Employment or education history to cover the last 5 years which can be verified through the referencing process
How to apply:
If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.
*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position