Personal Customer Advisor London - PERM ROLE!

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based i n London, SW1P.

The position is a permanent contract.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications:

Essential:

· Educated to GSCE level

Desirable:

· Vocational qualifications in a relevant field

Experience and Skills:

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities:

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Branch Staff: check and scan parcels before delivery
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Hours of work:

• 9am – 5pm

Pay rate:

• £27,495k

Interested candidates can send their CV to [email protected]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.