Production Assistant

BSI Merch has an exciting opportunity for a highly organised, proactive, meticulous Production Assistant with a genuine passion for music and live touring who thrives in a fast-paced environment to join the team in London.

As a central role in the operations and touring side of the business, overseeing all merchandise and product requirements, the Production Assistant will support the Head of Production, A&R Account Managers, and the broader team by managing suppliers, coordinating logistics, and ensuring every product makes it from concept to delivery on time and to spec.

Responsibilities:

• Manage the full workflow from manufacturing through to delivery.
• Maintain the internal quoting system, ensuring no invoices or deliveries are outstanding.
• Oversee the order schedule for touring and e-commerce projects.
• Work closely with the design team to ensure product specifications and proofs are accurate.
• Process sales orders, purchase orders, and invoices.
• Source and build relationships with reliable suppliers across screen printing, embroidery, and custom garment development.
• Negotiate costs with suppliers and clients, and track stock levels.
• Coordinate merchandise logistics for tours, including allocations, restocks, and reporting.
• Liaise directly with tour personnel to provide accurate, up-to-date information.
• Plan ahead for upcoming touring projects and ensure smooth execution.
• Step in to cover key responsibilities for the Head of Production during annual leave.

Profile:

• Excellent written, verbal, and organisational communication skills.
• Strong multitasking and organisational skills with exceptional attention to detail.
• A proactive, problem-solving mindset and ability to work independently or as part of a team.
• Confident communicator with both clients and suppliers.
• Proficiency with Microsoft Office, Teams, and wider IT tools.
• Knowledge of CRM and supply chain systems.
• Strong numeracy skills
• Ability to perform under pressure and meet tight deadlines calmly and professionally.
• Flexibility — willingness to take calls and respond to emails outside office hours when required by touring.
• A genuine passion for music and live events.
• Experience in raising purchase orders and invoices is a plus
• Experience or understanding of music artist touring is a plus

Why join BSI Merch?

This role puts you at the heart of music touring and merchandise production, giving you the opportunity to work closely with artists, suppliers, and tour teams on a global scale. If you’re detail-driven, thrive under pressure, and want to be part of a creative, fast-moving business, we’d love to hear from you.

Application

Apply with a CV and a cover letter outlining your suitability and interest.