Account Manager

At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 800 colleagues in 8 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills in a flexible working environment? A TOPdesk career is the answer.

Job Description

We are looking for an Account Manager to join our UK team on a one-year fixed term contract. The Account Manager (AM) is mainly focused on the success, retention, and growth of our existing customer base. The successful candidate will work closely with the BDRs, BDMs, other AMs, Consultancy, Marketing, Support, and Finance teams to ensure the prioritization of revenue growth and customer satisfaction. The AM will work to ensure that the customer is getting the most out of TOPdesk as a product, as well as of the services we provide. 

What are you going to do?
The Account Manager will perform all duties related to the ongoing strengthening of vendor/client relations.

Responsibilities will include: 

• Acting as the key contact throughout the customer lifecycle including being a contact during onboarding. 
• Working to KPIs including renewals, upsell vs downsell, and churn to drive revenue in TDUK. 
• Proactively identify growth opportunities for your accounts 
• Regular customer calls, service reviews, and post-implementation queries. 
• Collaboration with Marketing/Events to help organise customer-facing events, work on case studies, boost industry-recognised reviews, and facilitate dialogue between relevant thought leaders at trade events. 
• Assisting in the completion of Information Security Questionnaires and leading on customer tenders. 
• Facilitating larger customer consultancy projects. 

The AM’s commercial awareness will allow them to act as a bridge between our customers and colleagues, ensuring a clear, universal understanding of developments and demands within our industry.

Qualifications

• 2-6 years experience in Account Management
• Comfortable demoing a SaaS tool
• Commercially aware, revenue-driven, and able to work to targets
• Strong relationship-building skills, with excellent communication & customer service skills
• Ability to work collaboratively (locally and internationally) but also able to work autonomously managing your own book of business
• Strong negotiation skills
• An adaptable, quick learner, with an ability to identify areas of improvement
• Good levels of initiative -- will explore potential customer developments (ex: online training webinars)
• Well-organised CRM skills
• Attention to detail in terms of how related documentation is stored & communicated

Additional Information

What we offer

• Base salary of £40k-50k base in London with total OTE of £63k-83k
• An individual training budget equivalent to be used on a variety of training opportunities
• 26 days of holiday per year, plus public holidays and your birthday off
• Consistent career development and support from UK Sales Director
• Workplace flexibility: a hybrid of home/office working
• Client exposure within the first 1 – 2 weeks of starting
• An exciting, supportive, international, and multicultural environment that prioritises employee wellbeing and a healthy work-life balance.
• Great company benefits including team outings and rewards, a generous pension plan, private healthcare, cycle-to-work scheme, tech scheme, Perkbox membership and more!

Please Note

The successful candidate must, by the start of the employment, have permission to work in the UK.

At TOPdesk, we’re passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, identities, religions, disabilities, and with a culturally or linguistically diverse background.

Research shows that women and people from disadvantaged backgrounds are much less likely to apply for a role if they don’t meet 100% of the criteria. If you feel like you meet most but not all the criteria, and genuinely have a strong passion for & desire to learn, then we’d be happy to help you acquire those skills at TOPdesk and we encourage you to apply.

Please give us some background in your cover letter so we know how to consider your application. We embrace flexibility to allow our people to manage the changing demands of work, personal, and family life.