Customer Service Agent - PT
OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.But at the heart of our business is our people.Role PurposeWith a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed
- Board customers onto flights whilst complying with safety and security procedures
- Fully understand the Company Health & Safety and Security policies.
- General lounge functions of welcoming guests and dealing with passengers queries/upgrades Good verbal communication skills
- Diligent attention to detail
- Proof of Right To Work in the UK
- Criminal Record Check and Airside Security Clearance
- A full 5 year work/unemployment/education history
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