Online Concessions Assistant Manager

Do you have online administration experience, keen to step up into a broader role for our prestigious online brand?

About the Role

We’re looking for someone to join the online concessions team, able to manage the onboarding and operational management of concession brands on Harrods.com.

This is a great chance to step into a people management position, overseeing the daily tasks of two coordinators.

You will support the Concession Manager on business projects, share the divisional strategy amongst partnering teams and monitor and revise online publishing processes. You will support the management of new concession on-boarding processes for the Harrods Store and e-concession model, including working directly with the Concession Manager and the Concession brands. You will develop yourself to understand the digital systems and be able to educate the team to resolve issues. You will ensure launches are tracked and dates are met, working closely with Studio teams to ensure products are launching within the agreed SLAs and own the Seasonal and Production trackers.

You will use your stakeholder management skills to build relationships internally; partnering the Online Assistant Trade Managers, Trading Teams and Buying & Merchandising functions, you will ultimately optimise the online operational trading of existing Concession brands and processes. and develop your project management capability.

Your strengths will lay in the commercial understanding and the power of fast movement, and you will want to discover better end to end production processes.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You are detail-oriented, organised, proud of your proactive nature, with strong commercial awareness

You are customer-focused with a keen interest in retail

Brand and industry knowledge of current activity, trends and positioning is desirable

You are analytical and able to prioritise in a very fast-paced environment

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods