Customer Relationship Coordinator

About IMSM

IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage.

Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada, and a growing network of employees and expert contractors, enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide.

Role Overview

As a Customer Relationship Coordinator you are responsible for managing consultant appointments, coordinating client communications and providing administrative and operational support for teams.

Key Responsibilities

Client and Consultant Coordination

• Schedule and participate in initial Teams meetings with the Sales Team, Consultants and Clients

• Book and manage consultant appointments in accordance with project timelines and implementation contracts

• Maintain consultant diaries and ensure timely communication of updates and changes

Project Management and Client Support

• Oversee client progress throughout implementation stages via phone and Teams

• Follow up on outstanding documentation, including non-conformances, gap analysis reports, acceptance notes, certification audit reports and audit reports

• Conduct post-appointment calls with clients after gap analyses and presentations to ensure satisfaction with the process

• Arrange and coordinate annual surveillance audits for clients

Communication and Reporting

• Maintain consistent communication with Consultants and Account Managers to provide updates through Teams meetings

• Keep accurate records and maintain up-to-date information in company databases, including CRM and the ISO Platform

• Prepare and manage routine reports related to project progress, appointments and client satisfaction

General Administration

• Support administrative functions related to client and consultant engagement

What You Will Bring

• Fluent in English and Spanish (speaking & written)

• Proven experience in client liaison, customer service or administrative coordination

• Excellent written and verbal communication skills

• Strong organisational skills with the ability to manage multiple priorities

• Proficient in Microsoft Teams, Outlook and CRM systems

• Attention to detail and proactive follow-up abilities

What We Offer in Return:

• Flexible Work Arrangements - Enjoy the freedom of hybrid work options, giving you the flexibility to balance work and life your way

• 25 Days Annual Holiday (Increasing with Service) - Start with generous holiday time, and watch it grow as you build your career with us

• Birthday Day Off - Celebrate your special day with a day off, because we believe in making your birthday memorable!

• Charity Day Off - A paid day off to give back to your community by volunteering at a local charity

• Up to £15 per Month Fitness Subsidy - Stay healthy and motivated with a monthly fitness allowance to support your well-being

• Employee Assistance Programme – Access 24/7 confidential support for your mental, physical and financial well-being through our provider WeCare

• Life Assurance - Enjoy peace of mind knowing you and your loved ones are covered

• Auto-Enrolment Pension Contributions - Secure your future with our pension plan, starting after just three months of service

• Learning and Development Opportunities - Take your career to the next level with access to training workshops, courses, and continuous professional development

At IMSM, we believe in creating a workplace that’s built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues reach their full potential, and we strive to create an environment where everyone’s voice is heard.

We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success.

Are you ready to join us and be part of a dynamic, inclusive team that is shaping the future of ISO consultancy?