IT Support Engineer

About Us

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!  

About the Role

We are seeking a talented and motivated IT Support Engineer to join our team. In this role, you will be responsible for working closely with teams across the business to ensure the reliability, security, and performance of our IT systems. If this sound like you, we’d love to hear from you.

What you’ll be doing

• Manage IT procurement, including ordering laptops, accessories, and software licenses

• Set up and configure business equipment, ensuring secure and efficient access to essential tools

• Maintain an accurate inventory of IT assets and licenses

• Provide first-line triage and resolution of incidents and service requests via ticketing system, phone, and walk-ups

• Run day-to-day IT operations, including system monitoring, patching, and updates

• Deliver basic security awareness training and guidance to users

• Maintain accurate ticket notes and contribute to the knowledge base

• Collaborate with Engineering and other teams to ensure seamless systems integration

• Support joiners, movers, and leavers, including device setup and basic user lifecycle tasks

• Contribute to IT projects and help shape future systems and infrastructure improvements

• Administer Microsoft Entra ID, including password resets, account unlocks, MFA resets, and day-to-day account support

• Troubleshoot and repair hardware including laptops, desktops, monitors, docking stations, peripherals, and meeting room AV

• Build, image, and deploy devices for new starters

• Escalate issues to 2nd and 3rd line support with clear, well-documented handovers

• Support users across global time zones where required, with occasional flexibility on hours

What We Can Offer You

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.  

Real impact:  We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty:  We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

• 1 to 3 years of experience in a 1st line or desk-side support role

• Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools

• Strong Windows 10 and 11 troubleshooting skills

• Familiarity with IT procurement processes and asset lifecycle management

• Experience with Microsoft Entra ID or Azure AD for day-to-day account administration

• Strong customer service skills with a calm, methodical approach to support

• Understanding of security basics, including identity verification before account changes, phishing awareness, and data handling

• Excellent problem-solving skills and attention to detail

• Clear and professional communication skills, with the ability to support users across all levels of the business

• Experience with Microsoft 365 administration and collaboration tools

• Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation

• A proactive mindset with a willingness to learn and contribute to continuous improvement

Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.