Visitor Experience Administration Officer - Covent Garden

Visitor Experience Administration Officer - Covent Garden

Contract position available from 20th October 205 - 17th April 2026
Full time (40 hours) - £30,700 per annum
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

We welcome audiences to ballet and opera performances and events in excess of 1 million per year. The Visitor Experience team ensures that everyone visiting and interacting with the organisation is warmly welcomed and receives the best possible service.

We are seeking to recruit a VE Administration Officer to join the Visitor Experience team and support with the smooth running of the department. This post will provide a high level of administrative support across the VE and Operations team (including Front of House, Tours, Box Office and Volunteers) as well as for the VE Senior Managers.

This role will suit an individual who is proactive, can demonstrate a high level of initiative and self-motivation and who works accurately under pressure with changing priorities. You will have a can-do attitude to the broad range of administrative tasks required for the smoothy running of visitor services.

The successful candidate will be expected to work onsite at Covent Garden in our busy multi-operational Visitor Experience office.

Our ideal candidate will have:

• Significant experience of office administration within a busy environment.
• A high level of accuracy and attention to detail, especially regarding data and spreadsheets.
• A good understanding of the scheduling and rostering needs of a busy department.
• The ability to build relationships effectively with a wide range of people and at all levels in the organisation.
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
• Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint)

An understanding of the needs, priorities and working practices of a Theatre or Front of House operation is an advantage, but not essential. An interest in the arts and experience of working front of house in a theatre or arts organisation will be highly regarded.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on [email protected]

Closing date for applications: 8am, Monday 22nd September 2025
Interviews will be held online w/c 29th September 2025

Applicants must have work authorisation for the UK.
No agencies please.