Senior Analyst Business Workforce Solutions

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Workforce Analyst (Open) - 12month FTC

As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business.

In this role you will:

• Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics.
• Develop and maintain demand, workload, and staffing forecast models based on historical data.
• Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics.
• Gather and analyze data to identify trends and patterns.
• Make recommendations to reduce workload and improve productivity for partner teams.
• Supervise and track the results of recommendations.
• Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed.
• Utilize system reporting tools to analyze current business processes and to support continuous process improvements.
• Find opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios.
• Present results back to the business in a structured, data-driven manner - simplifying complicated concepts for non-technical public.
• Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services.

Experience and Qualifications:

• Have previous planning or forecasting experience.
• Advanced Excel skills and competence in use of analytical tools : SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus.
• Analytical Mindset- a problem solving approach that gets to the underlying business questions in using a variety of data sources.
• Partner Partnership - analytical resourcefulness and leadership, coupled with proven cross-functional partnership.
• Comfortable creating strategic recommendations and obtaining organizational approval at senior levels.
• Effective communicator - build and sustain effective communications with other roles involved in the project.
• Flexible approach - tailor experienced knowledge to meet specific circumstance.
• Educated to degree level or equivalent.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.