Head Of Retail - Full Time - London

Are you ready to take the lead in delivering outstanding food and service? Join us as a Head of Retail where you'll inspire your team, drive excellence, and be at the heart of creating exceptional customer experiences.

We’re looking for a confident, driven, and passionate individual to head up a dedicated food service team. You’ll be responsible for both the culinary output and front-of-house operations, ensuring everything runs seamlessly while meeting the highest standards.

The Role:

You will lead, manage, and motivate your team to deliver exceptional food production and front-of-house service. You’ll uphold company standards, exceed customer expectations, and ensure strict compliance with health, safety, and food hygiene regulations.

Key Responsibilities:

• Maximise sales opportunities through team coaching and upselling

• Monitor service standards, till accuracy, and queue times

• Take ownership of customer feedback to improve service and report insights to senior leadership

• Support client reporting and contribute to budgeting and forecasting

• Drive innovation and improvement in the food service offering

• Ensure all food is delivered to brand and site standards

• Champion internal communication of sales leads, promotions, and marketing initiative

• Ensure compliance with all health, safety, hygiene, and fire safety standards

• Lead on accurate food and beverage service, cleanliness, and waste management

• Oversee event catering and hospitality support

• Maintain equipment and train your team in its safe use

• Drive profit protection and support the achievement of KPIs

• Ensure all staff are trained and compliant with Compass Group HSE policies

• Promote a proactive safety-first culture

• Report all incidents, accidents, and hazards promptly and accurately

• Foster a positive, collaborative, and high-performance environment

• Promote team engagement, continuous development, and professional growth

You’ll Bring:

• A proven track record in food service or hospitality management

• Strong leadership and people management skills

• A hands-on approach with a commitment to excellence

• Knowledge of food safety, health and safety regulations

• Commercial awareness and a focus on customer experience

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0209/42121001/52760479/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!