Private Client Manager

Are you looking for a new challenge in the travel and lifestyle industry? Do you have a passion for creating unforgettable experiences for discerning clients? If so, we have an exciting opportunity for you! We design and manage bespoke travel and lifestyle solutions for international UHNWs that go beyond the ordinary, from private yacht, jet charter to exclusive access to events and destinations.
As a Private Client Manager, you will be responsible for managing a small portfolio of clients, providing them with personalised service and expert advice. You will handle all aspects of their travel arrangements, from itinerary planning to booking and other services. You will also proactively anticipate their needs and preferences, offering tailored recommendations and solutions.
Key Responsibilities:
* Manage and nurture relationships for a small portfolio of high-profile clients.
* Plan, book, and coordinate all aspects of client travel and lifestyle arrangements.
* Provide expert advice to clients.
* Anticipate client needs and preferences in the delivery of a superior service.
* Maintain the highest standards of professionalism, discretion, and confidentiality.
* Maintain client profiles in our CRM system
Skills Required:
* At least 2/3 years of upscale travel, lifestyle or concierge experience.
* A passion for travel, lifestyle and the delivery of an exceptional service, to exceed a client's expectations.
* Excellent communication and interpersonal skills, with the ability to build rapport and trust with high-profile clients.
* A proactive and flexible approach, with the ability to handle multiple requests and deadlines.
* A high level of professionalism, discretion, and confidentiality.
* An understanding of the of the world of ultra luxury.
* CRM/CMS system experience is an advantage
* Some upscale world travel experience
* Luxury product and destination knowledge
* Exceptional service delivery
* Communication and interpersonal skills
* Proactivity and flexibility
* Itinerary planning and booking
* Problem-solving and decision-making
* Attention to detail and accuracy
* Time management and organisation
* Teamwork and collaboration
* Research and analysis
* Customer relationship management
* Microsoft Office proficiency
The Package:
* Salary up to £40,000 OTE £65,000
* Full-time / Office based
* Some flexibility will be required the role may involve weekend / evening work
Interested:
* If you are interested, please click to 'APPLY' or email your cv to (url removed)