Senior Business Analyst - OT / CNI

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

As a Senior Business Analyst, you will play a pivotal role in shaping and defining change across complex operational and technical environments. You’ll work at the centre of discovery and delivery, helping teams understand current processes, clarify requirements, and turn business needs into structured, actionable outcomes.

This role requires someone who brings clarity to ambiguity — someone who can map As-Is and To-Be processes, engage confidently with stakeholders at all levels, and ensure requirements are understood, documented and traced through delivery. You will contribute to improving project foundations, strengthening governance, and supporting critical OT initiatives.

As a Senior Business Analyst, you will:

• Lead discovery activities, including requirements elicitation, process mapping and stakeholder interviews.
• Document functional and non-functional requirements and ensure traceability throughout delivery.
• Facilitate workshops to define scope, clarify priorities and resolve ambiguity.
• Produce As-Is and To-Be process maps, workflow diagrams and data flow documentation.
• Support user story creation, acceptance criteria and backlog refinement.
• Collaborate closely with Solution Architects, SMEs and delivery teams to translate business needs into technical requirements.
• Identify opportunities, risks, constraints and dependencies across business processes and systems.
• Support development of test planning, UAT scenarios and readiness activities.
• Contribute to structured documentation, reporting and project governance artefacts.

Requirements

• Proven experience as a Business Analyst within regulated, technical or enterprise environments.
• Strong background in process mapping, requirements gathering and analysis.
• Experience working in utilities, energy, CNI or similarly regulated sectors is highly desirable.
• Ability to translate business needs into clear, structured documentation and user stories.
• Confident facilitator with strong communication skills and the ability to engage stakeholders across business and technical teams.
• Understanding of data flows, system interactions and operational processes.
• Familiarity with Agile delivery practices, backlog refinement and acceptance criteria creation.
• Proactive problem-solver with strong analytical skills and attention to detail.
• Experience supporting test planning or UAT is beneficial.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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