Compliance Coordinator - Appointed Representatives and Delegated Authorities

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are looking for a passionate and detail-driven Compliance Coordinator to join our Quality Assurance team, supporting the oversight of Appointed Representatives (ARs) and Delegated Authorities across our UK Retail business.

This is an excellent opportunity for someone with insurance industry experience who is committed to maintaining high standards of compliance and governance. Your insight, sound judgement and proactive approach will play a key role in ensuring our organisation continues to operate to the highest regulatory standards.

Working alongside a professional, confident and collaborative team, you will provide independent oversight and monitoring, supporting both internal stakeholders and external partners to drive continuous improvement.

We are open to remote working arrangements, with regular UK-wide travel as required.

As Compliance Coordinator, you will:

• Lead independent oversight and monitoring of UK Retail Appointed Representatives (ARs), Introducer ARs and Delegated Authority Agreements
• Build strong, trusted relationships with key internal and external stakeholders, acting on feedback to drive service improvement
• Work collaboratively with Branch and Partner Assurance teams to define, document and embed oversight and monitoring parameters
• Implement and maintain the oversight framework, ensuring alignment and consistency across the Gallagher estate
• Participate in supervisory and conduct meetings, producing clear and insightful reports
• Support FCA reporting requirements, ensuring submissions are accurate and delivered on time
• Produce monthly reports for the UK Retail Conduct and Risk Forum, highlighting performance, trends and potential risks
• Review and update key team documentation, including the Oversight Policy and AR Framework
• Stay up to date with regulatory and industry developments, particularly FCA requirements, to maintain appropriate proficiency levels

• Experience within the insurance industry (or a closely related regulated environment)
• Strong knowledge of Quality Assurance principles
• Working knowledge of the FCA Handbook relevant to Appointed Representatives
• GCSEs (or equivalent) as a minimum; CII / Dip CII qualification held or working towards
• The ability to build credible, effective relationships with partners and colleagues at all levels
• Excellent interpersonal, communication and active listening skills
• Proficiency in Microsoft Office
• Eligibility to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.