Digital Support Technician Apprentice London "Gunnersbury"

Summary

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT & business professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

Wage

£16,000 a year

The pay may be negotiated due to performance at interview and may rise after a probation period has been successfully completed

Training course

Digital support technician (level 3)

Hours

Monday- Friday, between 9.00am- 5.00pm.

37 hours 30 minutes a week

Start date

Monday 10 November 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll do
⦁ Answer phones and emails, triage simple queries, and escalate when needed
⦁ LMS administration resetting courses, passwords, basic troubleshooting, and simple reports
⦁ Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices
⦁ Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates
⦁ Update the website for new course launches titles, descriptions, images, and links
⦁ HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards
⦁ SharePoint housekeeping folders, permissions, metadata, and version control
⦁ Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks
⦁ Create simple SOPs and spot quick wins for efficiency
You’ll bring
⦁ Clear written communication and tidy naming and version control habits
⦁ Confidence with Articulate Rise or similar web authoring, or willingness to learn
⦁ Basic HubSpot and SharePoint skills, or willingness to learn
⦁ An eye for layout, readability, and accessibility
⦁ Accuracy with data and confidentiality

Nice to have

Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.

Where you'll work

111 Power Road
London
W4 5PY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Level 3 Digital Support Technician Apprenticeship qualification.

Functional Skills in maths and English, if required.

Blended on/off the job training.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Patience