Marketing Operations Manager

The Body Shop

The Body Shop has been here since 1976 and we’re not going anywhere. There’s never been a more exciting time to join us, with a range of fantastic opportunities now available.
We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

We are recruiting for an experienced Marketing Operations Manager on a 12 Month Fixed Term Contract, based out of our brand new London Hub Office. This is an unique opportunity to join The Body Shop Team!

You will be the person responsible for making marketing at The Body Shop smarter, better, faster & stronger!

More about the role

Marketing Operations Lead: Act as the central point of coordination between Brand Marketing and other business functions, with a particular focus on how we collaborate with International Teams. Oversee key operational functions:

• Own and maintain the Global Marketing Calendar, with clarity on project milestones.
• Track and catalogue Creative & Activation Briefs.
• Participate in the creation of playbooks and templates to support more efficient creative execution and agency onboarding.
• Manage agenda for weekly cross-functional meeting team meetings, working in tandem with Creative Operations Lead, as well as weekly marketing leadership meetings. Ensure meeting notes are shared in a timely manner, and actions have clear owners and next steps.

Campaign Manager : Manage end-to-end delivery of high volume activation briefs, working on a creative brief and go-to market plan, and collaborating with internal creative studio or external marketing agency.

Finance Support: Support the marketing team on budget and finance management by tracking spend and be the central point of contact for raising purchase orders and owning payments to 3P vendors.

Performance Analytics & Reporting: Help the team to deliver actionable insights on campaign performance to inform strategic decisions and continuous improvement:

• E.g. by building a dashboard to track performance (funnel metrics, channel performance), including close alignment with revenue on sales performance.

What we look for

• Loves to plan- Top organisational skills
• Self-starter and team player
• Multi-tasker- Able to prioritise and oversee multiple projects
• Proficient in MS Office products (Word, Excel, Teams, Powerpoint, Outlook)
• Excellent verbal and written communication skills
• Deep understanding of marketing workflows
• Background in a pure marketing operations role, or strategy & ops, or marketing manager with a strength in project management

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.