Workspace & Projects Manager - London, N1C 4AG

Workspace & Projects Manager - London, N1C 4AG, United Kingdom

The A Side: A Day in The Life .

The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.

The Workspace and Projects Manager will be responsible for the planning and execution of projects. Their duties include planning, designing, executing, and monitoring every aspect of a specific project .

Have a strong understanding of Building services, to be shared with the Property Services Team.

The Workspace and Project s Manager will be permanently based at Universal Music UK 4PS Site but may also be required to visit other UMG owned or affiliated sites as required .

This is an 18 month contract role

Mission Statement:

We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do.

We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity.

We are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.

We deliver customer service on the B.E.S.T principle:

• Be B old

• Be E xcellent

• Be S trategic

• Be a T eam

The B Side: Skills & Experience

Be Operational

• Operate at a consistently high standard and within health and safety regulations ensuring that the team and any service providers do likewise .

• Monthly m anagement of all f loor plans and space planning, updating when necessary , including all moved employees, new starters and leavers.

• Seek and implement opportunities to improve the service , including receiving customer service feedback, and create l essons learned report s after each project .

• Provide a pivotal point of information and escalation for any health and safety matters during Projects .

• Produce safe work systems and communicate them to all relevant parties before work starts .

• Follow procurement guidance while sourcing quotations ensuring best value for money at all times .

• Manage all office move s while following agreed processes, ensuring all roles and responsibilities are adequately resourced .

• Ensure that all move projects are ke pt to agreed timescales and always meet business requirements .

• Effectively coordinate projects , ensuring high-quality delivery within agreed parameters and budgets .

• Take a flexible and firsthand approach (including taking part in projects involving manual handling for all small in-house office moves ) when required .

• Conduct and record quality inspections .

• Consulting with contractors , making sure projects finish on time and to agreed cost .

• Managing permits system for refits vi a Landlords system , Raising LTA’s when necessary.

• Working closely with on-site M&E contactor ensuring works taking place can be done with minimal impact to the operations .

• Manage all projects by logg ing them on to the helpdesk.

Be Organised

• Set a structured work method by implementing sound procedures .

• Lead from the front by being punctual and working to the highest standards possible .

• Knowledgeable user of Monday.com or similar project tracking system.

• Co-ordinating works at 4PS working alongside with Tech support and AV when required on projects.

• Quarterly review on office allocation per business unit for finance charge back.

• Constantly review practice s and procedures to ensure all team members are meeting the required standards.

Be Collaborative

• Provide a professional, knowledgeable and efficient service to internal customers.

• Maintain regular communication with colleagues across the c ompany, ensuring all relevant parties are kept informed of progress during the projects.

• Managing relationships with colleagues and contractors , weekly meetings to discuss updates on projects, ensuring all related documents are up to date.

• Working closely with the onsite and offsite management teams .

• Enabl ing a culture of open, informed decision making .

• Communicate and influence effectively at all levels .

• Achieves results through working as a team.

Person S pecification

• Previous experience managing office relocations and moves.

• Previous experience in project management.

• Exceptional diplomacy and influencing skills with good written and verbal communication and presentation skills.

• Excellent eye for detail.

• Knowledge of setting up facilities systems, and procedures.

• Proactively promotes and drives change.

• Excellent relationship building skills at all levels.

• Experienced user of FM performance measurement and building systems ( AutoCAD ) .

• A ble to create exciting and effective presentations ( PowerPoint ).

• Sound knowledge of managing outsourced service providers.

• Project management certification (Prince2 desirable).

• Ability to prioriti s e work according to business needs, pre-empting problems before they occur .

• Diplomacy and resilience under pressure, with proven ability to deliver projects on time and within budget .

• Motivation, confidence, and enthusiasm .

• IOSH and/or NEBOSH certification .

• Ensures appropriate professional working standards are maintained .

• Strong negotiating skills .

• Member of the IWFM , desirable .

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest F ree Season Ticket Loan

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)