Care Operations Manager

Right at Home Enfield – Care Operations Manager

Location: Enfield, North London

Salary: £28,000 to £32,000 DOE

Hours per week: 40 hours

Right at Home Enfield are a CQC ‘Outstanding’ rated home care provider, which offers premium quality home care to adults with physical and learning disabilities as well as the Elderly. We have built up a first-class reputation world-wide and are recognised as one of the top industry leaders in the UK. We are actively recruiting a Care Operations Manager for our growing Office in Enfield.

Here at Right at Home our people are such an important asset, so it’s important that the ideal candidate will have demonstrated the essential competencies required to lead which include the ability to motivate, inspire, performance manage, make decisions, have excellent communication skills, plan and organise, show commercial awareness, results orientation and of course teamwork.

Main Duties & Responsibilities (includes but not limited to)

• To support the Director and undertake duties as per the needs of the business in accordance with the
• policies and procedures of Right at Home
• To provide leadership across the business along with the support of the Director – including ongoing
• support for the management team and the care team
• To assist with the development and delivery of high-quality services achieved through the involvement
• of clients, carers and other stakeholders/referral sources
• To establish, in conjunction with the Franchisor, and monitor clear performance targets, both
• quantitative and qualitative to scale the business across multiple client groups
• To effectively manage and develop different areas of the operational team to ensure the delivery of the
• quality and compliance whilst meeting business financial objectives
• To be responsible for the management and positive development of a range of strategic and
• operational relationships external to the company, working with other agencies and stakeholders
• To ensure that all members of the Central Operations Management Team have credible and challenging
• Personal Development Plans and to oversee their delivery
• To explore health and assistive technology to identify new service development opportunities, to
• enhance service provision and improve the business offering
• To raise the profile and reputation of the organisation by continuously reviewing client and staff feedback
• and related statistics and communicating results effectively to operational staff
• To maintain an evidence-based culture, which is person centred, commands the confidence of
• commissioners and customers, and promotes multi-disciplinary and cross organisational working
• To support the Franchisee with financial management and planning, managing budgets including
• provision of accurate costings, monitoring and analysis of expenditure, reporting and reforecasting
• To assist the Director with project management tasks in line with business needs and lead the
• implementation of new systems and processes within the business

Person Specification

• Qualifications & Experience
• You must be able to demonstrate significant experience of working in the heath/social care sector at
• middle management level or upwards
• Have a thorough understanding of "Personalisation" and implementing a "personalised" approach within
• a care & support environment that is relationship led
• You must hold a QCF Level 5 Diploma in Leadership in Health and Social Care or equivalent qualification
• or be working towards it. A Level 7 would be a bonus!
• You must possess excellent communication and relationship building skills, be highly motivated with a
• passion to inspire others and a problem solver
• Experience of project management, implementing new systems, developing business plans, policies and
• operating procedures with a need to work towards tight deadlines

Abilities, Skills & Behaviours

• Strong leadership and coaching abilities clearly demonstrated in a heath/social care or related role
• Punctual, reliable and a highly flexible approach to working patterns and needs of the business
• Excellent stakeholder relationship management and customer relationship skills
• Caring and empathetic approach to client group
• Have good judgement and decision-making skills
• Excellent stakeholder relationship management skills
• Good understanding of CQC regulations and compliance