Digital Legal Support Apprentice
As a Digital Legal Support Apprentice, you will provide crucial business support for personal injury claims, managing tasks like client communication, case management, document preparation, and diary management to assist fee earners and ensure the efficient operation of the Legal Customer Service Team., + Act as the first point of contact for clients and third parties, providing proactive communication to manage claims and respond to queries in a professional and timely manner.
+ Update and maintain client claim records using the bespoke Visualfiles case management system, ensuring data accuracy and compliance.
+ Liaise with counsel and other legal representatives through Visualfiles to keep caseloads fully up to date and accessible to fee earners.
+ Carry out accurate data entry tasks, using tools such as Microsoft Excel to capture, analyse, and maintain information that supports decision-making across the business.
+ Collaborate with business stakeholders to prepare and report data insights, providing valuable information to various departments to improve efficiency and client service.
+ Manage the secure transfer and storage of digital files across shared drives, supporting seamless collaboration between teams and departments.
+ Assist with the preparation of companywide communications and digital presentations.
+ Schedule client and internal meetings via Outlook and coordinate virtual and in-person meetings to support effective team operations.
+ Use Microsoft Teams daily to communicate with colleagues, share information, and attend meetings, developing strong digital collaboration skills.
+ Enthusiastic and positive attitude with a general willingness to learn.
+ Strong written and verbal skills.
+ Good literacy and numeracy skills.
+ Basic knowledge of MS Word and Excel.
+ Customer focussed and understanding the importance of excellent client care., On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. Carpenters Group are one of the UK's leading providers of insurance and legal services. Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect. Their diverse workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work. + 2 x volunteering days to support charitable initiatives.
+ Medicash cash plan - claim back dental / physio / optical appointments.
+ Active network of Wellbeing Champions - providing mental health support.
+ Training and development opportunities.
+ Funded social events to connect with your colleagues.
+ Life assurance scheme (4 x salary).
+ Pension scheme. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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