Product Testing Specialist

A bit about Forest

We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer our users up to 30 free minutes per ride. Our mission is to help cities move greener—and we’re growing fast.

A bit about the role

The Tech department at Forest is looking for a Product Testing Specialist to be based in our London office and take full ownership of testing, release processes and quality standards for our mobile app and internal web platforms. You’ll work closely with Product Managers, Engineers, Customer Support and cross-functional teams to ensure every iteration meets our high bar for quality, reliability and user experience. You’ll interact with our internal teams and will have a customer-facing function.

Your impact

Reporting to the Head of Product, you will:

• Structure and embed testing processes into our release cycles, from feature ideation through to go-live and post-release monitoring.

• Be the focal point in the London offices for bug and issue reporting: collect, triage and validate bug reports from staff, users or other channels, ensuring engineers receive actionable and clear investigations.

• Reach out to customers who are experiencing bugs or edge-case issues to provide support, understand the root cause, reproduce, document and feed back into our QA process.

• Analyse bug and issue data trends (volume over time, areas/modules most at risk, recurring patterns) and provide these insights to Product Managers and Engineering teams to help prioritise what needs to be fixed soon.

• Own our Beta testing programs with external users.

• Ride a bike a lot (yes – since our business is mobility-centric, you’ll spend time out and about doing real-world checks and field-testing).

Your key responsibilities

• Designing and documenting test plans for upcoming releases of the mobile app and internal web tools.

• Systematically running exploratory testing, regression testing and monitoring live builds for issues.

• Reach out to customers to investigate recurring issues and provide specialised support to them.
  
• Recording bugs in our tracking system with full reproduction steps, environment details, logs/screenshots and impact analysis.

• Facilitating triage meetings with engineers/Product Managers to prioritise and assign bugs and follow up on fix verification.

• Building dashboards of QA metrics: number of bugs by severity, time to fix, release-quality metrics, area-vs-feature risk.

• Helping support colleagues or users in London experiencing unusual behaviour or bugs on the mobile app/internals.

• Performing ride-testing on bikes/devices to see how the mobile app works in real-world conditions.

Who you are

• 3-5 years in a QA, Test / Quality role within mobile apps and/or web platforms (mobile app experience strongly preferred).

• Solid experience setting up or maintaining test processes (manual + automated) and embedding them into release cycles.

• Comfortable analysing bug/issue data, identifying patterns and making actionable recommendations for product improvements.

• Strong analytical and abstraction skills. You’ll be reading many bug reports, detecting patterns and inferring underlying systemic issues.

• Excellent written and verbal communication. You can translate messy user feedback into clear, structured bug reports. You are able to explain technical problems in simple language to non-technical stakeholders.

• Comfortable with rigorous manual testing and high attention to detail.

• Passion for mobility and bikes – you’ll be out testing real-world use-cases, so being comfortable riding and understanding the user context is important.
  

Bonus but not essential:

• Experience working in a startup or high-growth mobility/eCommerce business.

• Ability to debug mobile apps (iOS/Android) or web platforms, read logs, reproduce issues, work with engineers.

• Hands-on with automation/integration test tools and frameworks (examples: automation for mobile, API testing, CI/CD pipelines).

• Previously built or contributed to test automation for mobile apps (e.g., Appium, Espresso, XCUITest).

• Familiarity with release management, hot-fix processes, live-feature rollout monitoring (e.g., A/B testing, feature flags).

• Prior experience in a customer-facing or support-adjacent role.

Location

Based in London, we believe are team collaborates best when in the office. This role requires a visit to our warehouse once a week plus 3-4 days in our WeWork office, one day work from home.

What you’ll get in return

🚲 Free Forest bike rides

🌴 25 days holiday + bank holidays

🩺 Private Medical Insurance & Cashplan

📚 Annual personal development budget

🎈 Birthday off

🌯 Free lunch on Fridays

🐣 Enhanced Parental Leave

🥳 Regular Socials

Equal opportunities

Forest is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate any form of discrimination, bias, or harassment.

Want to create a greener future with us? Join us, and Let's reForest the world together!