Field IT Support Engineer (SC)
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract | Start: ASAP Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome). Work on MoD sites means MOD nationality rules apply. Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations. The role Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo). macOS (Mac & MacBook) setup and support. O365/Teams support; Apple/Android mobile device support. Wireless connectivity & fault diagnostics. Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms. OS housekeeping: shortcuts, printers, network drive mapping. Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes). Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix. Cisco: basic knowledge/troubleshooting on switches/ports. Must have Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous. Proven deskside/field support experience; confident customer manner. Full UK driving licence; willingness to travel across London/satellite sites. Flexibility to work any shift within 07:00-19:00. Nice to have Apple Business Manager/Intune/SCCM exposure. ITSM tools (ServiceNow/Remedy). Vendor accreditations (HP/Dell/Lenovo). Apply Please reply with: CV (Word/PDF) Clearance status (SC/DV + dates) Availability/notice and day rate Home postcode (for travel) Best number/time for a quick call We're an equal opportunities agency and welcome applications from all suitably qualified candidates
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