Account Handler

The role

Are you an Account Handler looking for your next challenge into Commercial? Or do you already have an understanding of commercial insurance, with a particular interest in motor trade? If so, we have the perfect opportunity for you- ALL Insurance backgrounds considered (Commercial, Personal Lines, Claims, Underwriting etc.)

At Jensten Motor Trade, we’re looking for an Account Handler to provide exceptional service to our clients, support business growth, and help oversee the account handler team. This is a fantastic opportunity to develop your career within a dynamic and growing insurance broker.

As one of the top providers of specialist, exclusive, and cost-effective insurance products, we are focused on delivering outstanding service to our clients. You’ll work directly with our team in Bexleyheath (with the opportunity for hybrid working once training is complete). Some key objectives & responsibilities will include:

• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business. To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Identify and pursue cross-selling, up-selling and similar opportunities. Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed income retention and policy count set targets
• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA

About you

As one of our Account Handlers, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

- Insurance industry experience is essential.
- Relevant qualifications (e.g Cert CII) or working towards (ideally)
- Great customer service skills
- Has a good level of organisation skills and is able to work in a fast paced environment -and keeping close attention to detail
- Excellent telephone manner, being able to network & build working relationships easily
- Drive and genuine passion to learn and develop within Insurance
- Worked in a similar role previously, with experience of working with Insurers and clients
- Able to use initiative and can multi-task, updating relevant systems and admin

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional CII qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place nearly £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and Benefits , making Jensten Group a fantastic place to work, learn and grow.

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