IT Support Level 3 Apprenticeship 2026 - Tyréns

About the Company

Tyréns is one of Sweden’s leading community development consultancies. Together with our customers and partners, we create sustainable solutions in the fields of urban development and infrastructure. We have 3 000 employees across our operations in Sweden, the UK, Estonia, Lithuania, Poland and Bulgaria. Tyréns is owned by a private foundation and this makes it possible to commit ourselves to research and development within the urban and rural development sector. We are driven by a thirst for knowledge and work closely with universities and other research institutes.

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Responsibilities

• Helpdesk co-ordination
• 1st line break/fix support
• Hardware support (battery replacements, etc)
• Project implementation
• Video conferencing setup and troubleshooting
• Installing, updating, and replacing laptops
• WEEE disposal
• Server administration

Desirable skills

• Driven, motivated and ambitious
• A keen interest in IT and technology
• Willing to learn (and not being afraid to make mistakes)
• Composed under pressure
• Friendly, patient and understanding – we are customer support agents before technical engineers!

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours

• 9am – 5:30pm to start, shifts between 8am – 6pm after

Benefits

• 25 days holiday
• Free eye tests
• Season ticket loan
• Pension scheme
• Income protection insurance
• Life assurance
• Cycle to work scheme
• Buy/sell holiday
• Wellbeing allowance (up to £200 for activities related to health and wellbeing)
• Restaurant discount card
• Employee assistance programme (mental health) including telephone counselling

Future prospects

• Additional Learning opportunities and potential full time position.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.