Contract Manager

paretofm
London

Contract Manager – Facilities Management

London (Site-Based)

Pareto FM

Competitive Salary + Benefits

Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London .

This is a fully site-based leadership role , responsible for a large, multi-service operation spanning two buildings across six floors . You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.

This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.

The Role

As Contract Manager, you will act as the senior onsite representative for Pareto FM , accountable for the end-to-end delivery of both hard and soft FM services .

You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.

Key Responsibilities

Operational Leadership

  • Full ownership of day-to-day FM operations across engineering, cleaning, and support services

  • Lead, manage and develop onsite teams , including Engineering and Housekeeping

  • Ensure consistent service delivery, quality standards, and service continuity

  • Act as the main escalation point for operational issues and incidents

  • Lead regular team meetings, setting clear priorities and driving accountability

Client & Stakeholder Management

  • Build strong, trusted relationships with client stakeholders and building management teams

  • Lead weekly client meetings , providing clear updates on performance, risks and improvements

  • Manage client feedback, issues and escalations through to resolution

  • Support wider account strategy through participation in governance meetings

Commercial & Financial Performance

  • Support the financial performance of the contract , including cost control and resource planning

  • Manage and track extra works , ensuring accurate capture and billing

  • Support budgeting, forecasting and variance reporting

  • Identify opportunities for efficiencies, cost savings and service improvements

Performance, Compliance & Risk

  • Ensure full compliance with statutory, regulatory and contractual requirements

  • Own site compliance, including PPMs, reactive works and audit readiness

  • Monitor and drive performance against KPIs and SLAs

  • Oversee subcontractor performance and ensure value for money

  • Support business continuity planning and incident management

Health & Safety

  • Promote and maintain a strong health & safety culture across the site

  • Ensure safe systems of work are in place and consistently followed

  • Work closely with the H&S team to maintain compliance and best practice

Projects

  • Lead delivery of small to medium-sized projects from scope through to completion

  • Manage stakeholders, timelines and budgets

  • Ensure projects are delivered safely, on time and to a high standard

What We’re Looking For

We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.

You will have:

  • Proven experience as a Contract Manager, Facilities Manager or similar senior FM role

  • Strong knowledge of soft services , with a solid understanding of hard services

  • Experience managing integrated FM services in a client-facing environment

  • Strong leadership skills with the ability to motivate, develop and challenge teams

  • Excellent communication and stakeholder management abilities

  • Strong organisational and problem-solving skills

  • Experience using CAFM systems and BMS platforms

  • High level of IT literacy, including Google Workspace / Microsoft tools

  • A resilient, adaptable approach in a fast-paced operational environment

Why Join Pareto FM?

  • Lead a high-profile, complex site with real ownership

  • Be part of a growing, forward-thinking FM business

  • Work within a supportive account structure with clear leadership backing

  • Opportunity to drive continuous improvement and innovation

  • A role where your impact is visible and valued

If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.

#ROL

Posted 2026-06-18

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