Contract Manager
Contract Manager – Facilities Management
London (Site-Based)
Pareto FM
Competitive Salary + Benefits
Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London .
This is a fully site-based leadership role , responsible for a large, multi-service operation spanning two buildings across six floors . You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.
This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.
The Role
As Contract Manager, you will act as the senior onsite representative for Pareto FM , accountable for the end-to-end delivery of both hard and soft FM services .
You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.
Key Responsibilities
Operational Leadership
Full ownership of day-to-day FM operations across engineering, cleaning, and support services
Lead, manage and develop onsite teams , including Engineering and Housekeeping
Ensure consistent service delivery, quality standards, and service continuity
Act as the main escalation point for operational issues and incidents
Lead regular team meetings, setting clear priorities and driving accountability
Client & Stakeholder Management
Build strong, trusted relationships with client stakeholders and building management teams
Lead weekly client meetings , providing clear updates on performance, risks and improvements
Manage client feedback, issues and escalations through to resolution
Support wider account strategy through participation in governance meetings
Commercial & Financial Performance
Support the financial performance of the contract , including cost control and resource planning
Manage and track extra works , ensuring accurate capture and billing
Support budgeting, forecasting and variance reporting
Identify opportunities for efficiencies, cost savings and service improvements
Performance, Compliance & Risk
Ensure full compliance with statutory, regulatory and contractual requirements
Own site compliance, including PPMs, reactive works and audit readiness
Monitor and drive performance against KPIs and SLAs
Oversee subcontractor performance and ensure value for money
Support business continuity planning and incident management
Health & Safety
Promote and maintain a strong health & safety culture across the site
Ensure safe systems of work are in place and consistently followed
Work closely with the H&S team to maintain compliance and best practice
Projects
Lead delivery of small to medium-sized projects from scope through to completion
Manage stakeholders, timelines and budgets
Ensure projects are delivered safely, on time and to a high standard
What We’re Looking For
We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.
You will have:
Proven experience as a Contract Manager, Facilities Manager or similar senior FM role
Strong knowledge of soft services , with a solid understanding of hard services
Experience managing integrated FM services in a client-facing environment
Strong leadership skills with the ability to motivate, develop and challenge teams
Excellent communication and stakeholder management abilities
Strong organisational and problem-solving skills
Experience using CAFM systems and BMS platforms
High level of IT literacy, including Google Workspace / Microsoft tools
A resilient, adaptable approach in a fast-paced operational environment
Why Join Pareto FM?
Lead a high-profile, complex site with real ownership
Be part of a growing, forward-thinking FM business
Work within a supportive account structure with clear leadership backing
Opportunity to drive continuous improvement and innovation
A role where your impact is visible and valued
If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.
#ROL
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