Data & Operations Coordinator

Contract type: Full Time (37.5 hours) – Permanent

Location: Stratford, Huddersfield - London Campus

Salary: up to £32,000 per annum

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, compliance (student enrolments and attendance).
To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will report to the Student Experience Manager. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
• Act as secretary to relevant governance boards as required
• Ensure Study Group policies and standard operating procedures are followed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to update student bookings with Study Plan changes
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support management with MAB and PAB organisation.
• Assist the centre managers with the implementation of assessment standards and regulations.
• Organise the release of assessment screens termly. Organise and assist with invigilation of assessments .
• Organise the verification process of assessments., security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)
• Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changes
• Ensure the centre has adequate furniture, classroom provision and other resources required for teaching students
• Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Keep accurate records, , chase outstanding compliance documentation.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information
• Ensure Validate is updated as required. Attend monthly visa lead meetings organised by the central team to embed the Study Group Standard Operating Procedures
• Monitor attendance in line with the policy, logging the attendance interventions required (and liaising with the Wellbeing & Progression  Co-ordinator (small) or   Wellbeing & Engagement and Progression & Transition)  Coordinators (medium) to ensure interventions are implemented. Record any mitigating factors
• Support the Student Experience Team in contacting absent students and inform parents and agents when necessary.
• Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation as relevant
• Be a key point of contact for all students, manage reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition, student ambassador
•  and enrichment activities   
• Liaise with central teams to manage workload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders  
• Any other duties as required by the Student Experience Leader or Centre Director.

ABOUT YOU

• Bachelor degree (or equivalent experience demonstrating ability to work and think independently) 
• Supporting students in an educational context. 
• Proven experience in working with data, including analysing, reporting, and manipulating information to support business needs and decision-making (essential) 
• Experience working in an administrative, data, or student support environment where accuracy, confidentiality, and attention to detail are essential.
• Strong organisational experience, ideally involving coordination of processes such as reporting or compliance-related activities.
• Confident working with a range of systems and databases, with the ability to update, track, and report on information effectively.
• Experience providing excellent customer or student service, responding to enquiries and supporting a positive user or student experience.
• Competent in Microsoft Office applications (especially Excel, Outlook, and Word) and adaptable to new digital systems (essesntial) 
• A genuine interest in supporting students and contributing to a positive learning environment.
• Working in a regulated environment 

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.