Triage Worker / National LGBT+ Independent Violence Advocate

Role: Triage Worker/independent Victim Advocate -Hybrid

Based: Remote 1 day every 2 months in London (travel paid for)

Rate: £15ph - £19.00ph depending on pay status

Start Date: ASAP

Duration : Temporary until March 2026

Hours : 35 hours per week

Our client, a specialist LGBT+ anti-abuse charity is looking for a Triage Worker / National LGBT+ Independent Victim Advocate to join their team.

This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

About the Role

You will provide advice, advocacy and support to LGBT+ victims/survivors of abuse/violence

Synopsis of Duties

Triage Worker 3 days

• To respond to phone calls, emails, texts and voice messages from help seekers, professionals, families and friends.
• To provide trauma-informed non-judgemental support to survivors, including signposting and referrals into Galop or other services.
• To collect monitoring data, on all calls, email, chats, and other enquiries as required.
• To complete administration tasks following each triage assessment to ensure accurate record-keeping
• Work closely with the Head of Advocacy and Support to ensure triage processes remain effective and efficient.
• Collaborate with Senior Advocates across the Advocacy and Support Team to facilitate smooth referrals and client transitions.
• To adhere to all Galop policies and procedures, including safeguarding processes.
• Liaise with external organisations where necessary to obtain additional referral information and clarify client needs.

Independent Victim Advocate 2 days

• Remotely supporting, advising and advocating for a national caseload of LGBT+ people who have been subjected to abuse or violence.
• Ensuring your approach to contact with clients is trauma-informed, empowerment-based and person-centred.
• Providing information and support to enable clients to make informed choices and meet their individual needs.
• Assisting victims/survivors in dealing with the diverse impacts of harm and abuse (safety, emotional, social, financial, or practical).
• Assisting/supporting clients in navigating the criminal/civil justice systems, ensuring they are aware of their rights and options.
• Providing appropriate referrals/signposting to other agencies including, housing, welfare, counselling and other support services.
• Maintaining positive working relationships with key agencies and partners, including attending internal/external meetings.
• Working with agencies to safeguard victims and survivors, keeping them informed of relevant changes to a client s situation.
• Ensuring all client records are maintained and treated in confidence, according to policies and GDPR legislation.
• Keeping accurate records of work undertaken with clients in line with policies and funder agreements.
• Understanding of and commitment to inclusive working with LGBT+ clients from diverse backgrounds.
• Acting in accordance with policies, procedures and ethos.
• Being an active member of the team, attending regular staff team meetings, attending clinical supervision and training.
• Participating and contributing to service planning & strategic development.

Essential Requirements

• Experience of delivering support services to survivors of abuse or violence
• Understanding of the scale, nature and causes of abuse and violence experienced by LGBT+ people
• Knowledge of LGBT+ experiences, with a clear understanding of the needs of LGBT+ victims and survivors of abuse and violence
• Understanding of safeguarding best practice in a support environment, including both children and adults-at-risk
• Enhanced DBS on the update service or dated within the last 12 months

This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

Supporting Futures Consulting acts as both an employer and an agency