Technical Officer LBS-007
Job Category : Admin & Clerical
Location : Unit 4 Sandgate Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £18.26
To monitor and create statistical information associated with service requests. Input data to spreadsheets using Microsoft Excel, filing manually and electronically, archiving etc.
Able to do detail work, punctual, 4 GCSE at least C level including Maths & English, Microsoft Excel, Outlook and Word at Intermediate level
9am to 5pm, Mon through Friday. Ideally, role to commence on Monday, 22 September 2025. No hybrid working opportunities.
Unit 4, Sandgate Street Industrial Estate, 57 Sandgate Street, London, SE15 1LE
Purpose of the job
To assist the Waste and Cleaning management team in the technical provision,
organising and co-ordination of resources necessary for the efficient, cost
effective and economic operation of the services, including customer care and
account management for services provided to external customers.
To analyse tonnage data providing the Business Services Manager with
recommendations for improving service delivery.
To monitor and create statistical information associated with service requests
and failures. Dealing directly with complaints and enquires linked to reports
generated by other back-office staff.
To develop, improve, monitor, and revise the crew’s schedules and work
systems to meet service requirements.
Knowledge, including educational qualifications:1. 4 GCSEs at grade C or above (or equivalent)
including English and Maths.
2. An understanding of the principles and practices of
delivering excellent customer services particularly
in the public sector.
3. Knowledge of customer account management
using SAP and Microsoft Excel.
Experience:
4. Minimum of 1 year’s experience of either delivering
front-line services or day to day management of
contracts.
5. Experience of using SAP Finance including data
gathering and monitoring.
6. Experience of providing excellent customer service
7. Experience of working in partnership with other
stakeholders.
Aptitudes, Skills & Competencies:
8. Excellent written and verbal communication skills,
including the ability to communicate effectively with
a diverse range of people.
9. Ability to initiate and sustain dialogue with
stakeholders, customers, teams and partners by
telephone, in writing and/or face-to-face.
10. Ability to plan, organise and prioritise own
workload, whilst working as part of a team
11. Proficient IT skills
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