Technical Officer LBS-007

Job Category : Admin & Clerical

Location : Unit 4 Sandgate Street, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £18.26

To monitor and create statistical information associated with service requests. Input data to spreadsheets using Microsoft Excel, filing manually and electronically, archiving etc.

Able to do detail work, punctual, 4 GCSE at least C level including Maths & English, Microsoft Excel, Outlook and Word at Intermediate level

9am to 5pm, Mon through Friday. Ideally, role to commence on Monday, 22 September 2025. No hybrid working opportunities.

Unit 4, Sandgate Street Industrial Estate, 57 Sandgate Street, London, SE15 1LE

Purpose of the job

To assist the Waste and Cleaning management team in the technical provision,

organising and co-ordination of resources necessary for the efficient, cost

effective and economic operation of the services, including customer care and

account management for services provided to external customers.

To analyse tonnage data providing the Business Services Manager with

recommendations for improving service delivery.

To monitor and create statistical information associated with service requests

and failures. Dealing directly with complaints and enquires linked to reports

generated by other back-office staff.

To develop, improve, monitor, and revise the crew’s schedules and work

systems to meet service requirements.

1. 4 GCSEs at grade C or above (or equivalent)

including English and Maths.

2. An understanding of the principles and practices of

delivering excellent customer services particularly

in the public sector.

3. Knowledge of customer account management

using SAP and Microsoft Excel.

Experience:

4. Minimum of 1 year’s experience of either delivering

front-line services or day to day management of

contracts.

5. Experience of using SAP Finance including data

gathering and monitoring.

6. Experience of providing excellent customer service

7. Experience of working in partnership with other

stakeholders.

Aptitudes, Skills & Competencies:

8. Excellent written and verbal communication skills,

including the ability to communicate effectively with

a diverse range of people.

9. Ability to initiate and sustain dialogue with

stakeholders, customers, teams and partners by

telephone, in writing and/or face-to-face.

10. Ability to plan, organise and prioritise own

workload, whilst working as part of a team

11. Proficient IT skills