Learning Solutions Lead

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as the UK Government , Investec , and Trainline we’re pushing the boundaries of how people learn.

Hi I'm Sam the Head of Customer Experience at HowNow 👋🏻 I’m looking for a Learning Solutions Lead to help our customers design, deliver, and measure impactful learning programs with HowNow. You’ll be the bridge between Sales, Customer Success, and Professional Services, guiding customers from pre-sales through onboarding to ongoing success.

As a subject matter expert in learning design and instructional strategy, you’ll show key prospects how our platform can solve their skills and learning challenges, then partner with our teams to make that vision a reality

Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch. Have a watch of the video below to get an understanding of what it's like to work here.

 

Day-to-day tasks will include 📩

• Partner with Sales to design and present solutions that demonstrate clear business value.
• Co-create solution documentation and proposals, setting accurate expectations for customers.
• Support smooth handovers into onboarding, providing expertise and guidance to ensure customers see value fast.
• Work with Customer Success to design programs, enable new use cases, and coach best practices.
• Collaborate with Professional Services on complex integrations or strategic engagements.
• Stay ahead of learning design trends, bringing innovation and new approaches to our customers.

The key things that we will be looking for in applicants 🔑

• Experience in learning solutions, instructional design, or learning consultancy, ideally in SaaS or learning tech.
• Strong facilitation, coaching, and communication skills. Confident working with both customers and internal teams.
• Ability to translate business challenges into practical learning solutions.
• Cross-functional experience partnering with Sales, Customer Success, and Technical teams.

What you’ll get:

💰 Our salaries are calculated using a SaaS benchmarking tool called ( Figures ). The salary band for this role is £62,000-£72,000. You’ll also receive a 20% performance-based bonus on top.

🏡 Hybrid working (2x a week in our London office, Tuesdays and Thursdays) and flexible working hours

🌍 Work From Anywhere, for up to two weeks per quarter, which you can read about here

💆 Wind-down Fridays. No meetings from 2pm onwards on Fridays, for you to wind down for the weekend. Our HowNow’ers use this time to exercise, study, or spend some time with their family and friends, which you can read about here

👼🏼 Enhanced maternity and paternity policies, which you can read about here

🌴 25 days holiday, plus bank holidays and your birthday day off

💰 An enhanced employee pension scheme

👩🏾‍⚕️ Private health insurance through Bupa with access to Yulife

📚 An annual £500 learning and development budget

🐶 Dog-friendly offices - we love our pets! 🐾

🤩 Monthly socials, which have included mini-golf, Hijingo, shuffleboarding, 5-a-side football and Badminton

💡 Access to the very best learning platform out there (HowNow+) to keep you at the top of your game

🚲 Cycle to Work scheme

💰 Financial wellbeing support via Mintago , which includes access to Yellownest where you can receive up to 47% off childcare.

 

What's next?  🤔

Once you've applied, we'll get back in touch with you. This is usually within the next 3 working days. Sometimes it can take slightly longer, but we will get back to you as soon as we can, irregardless of what the outcome of your application is.

1. You'll be invited to a 30-minute video call with Pauline, our Head of People.
2. A 45-minute video call with Sam - Head of Customer Experience
3. An in-person Task, presented to Sam, Nelson (CEO) & Kuvera (COO)