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Customer Support & Product Testing Speciliast

ProTech Recruitment Ltd
Brent, Greater London
Job Title: Customer Support & Product Testing Specialist

Location: North West London

Hours: 37.5 per week

Start Date: ASAP

Duration: Temp to Perm

Salary: £32,000 per annum

About the Role

We're now looking for a talented Customer Support and Product Testing Specialist to join our team during an exciting phase of new product launches.

You'll work closely with our technical, product development, and marketing teams. Because you'll be both supporting customers and testing the products yourself, you'll play a key role in improving our user experience and ensuring that every device we release meets our quality standards.

Key Responsibilities

Develop and maintain detailed knowledge of the full product range

Respond to customer inquiries by phone and email in a timely and professional manner

Collaborate with the development team to test new software and hardware updates before release

Contribute to the troubleshooting, maintenance, and improvement of existing products

Document and report issues clearly using internal tracking systems

About You

Strong understanding of how broadcast television and digital receivers work in the UK

Ability to read and interpret electronic schematics or circuit diagrams

Excellent written and verbal communication skills; fluent in English

Experience using issue or bug tracking tools (e.g. JIRA) is advantageous

If this is of interest to you, please forward your updated CV to (url removed)
Posted 2025-10-27

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