ServiceNow Administrator
Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards.
Manage clone, backup, and restore activities in preparation for the refresh.
Validate integrations, customizations, and business rules post-upgrade.
Troubleshoot and resolve issues identified during testing and deployment.
Work with stakeholders to document processes and communicate upgrade timelines.
Implement configuration and performance improvements post-refresh.
Ensure security, access controls, and compliance remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally).
Strong understanding of ServiceNow upgrade/refresh processes.
Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow.
Familiarity with ServiceNow clone management and instance synchronization.
Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus.
Excellent problem-solving, documentation, and communication skills.
ServiceNow CSA or CIS certification preferred
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