Customer Service Apprentice (Estate Agents)

Summary

Neon Estates requires a Customer Service Apprentice to help them keep on top of tasks throughout the company. The successful applicant will be acting as a point of contact for all incoming and outgoing customer enquiries. They will also be working with all teams within the business.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm or Monday - Saturday with a day off in the week.

40 hours a week

Start date

Monday 24 November 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Working alongside the sales progression and lettings teams as customer support on the phone
• Replying and drafting professional emails to clients
• Contacting venders and solicitors
• Completing data collection
• General office tasks
• Interacting with customers on social media
• Editing property photography using Adobe Lightroom
• Creating floorplans
• Creative writing for great property adverts
• Keeping a log of energy performance certificates
• Tagging property keys
• Helping our sales team collect feedback from viewings

Where you'll work

116 HIGH STREET
BARKINGSIDE
ILFORD
IG6 2DU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• The apprenticeship programme will last for 13 months, and you will achieve Level 2 Customer Service Practitioner qualification
• Functional Skills in maths and English as well as ICT (if required)
• You will be based in the employer’s office, so you will gain 13 months’ office-based training

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative