Credit Controller

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

The Finance function operates at the heart of Rapha as a multi-functional, business facing department. Rapha is dynamic and we are looking for an individual who is happy to get into the detail to support the business and continue our growth as a world class omni-channel retailer.

THE ROLE

We are recruiting for an experienced Credit Controller to join our established finance department. You will play a vital role in the day-to-day operations of finance; ensuring timely collection of customer payments, managing credit risk across our customer portfolio, and maintaining accurate accounts receivable data to ultimately ensure that accurate and timely financial information can be reported to the Board and key business stakeholders.

You will have proven experience managing accounts receivable in a multi-currency environment, ideally with exposure to large wholesale accounts. Working closely with our sales teams globally, you will be responsible for credit management, collections, and maintaining strong financial controls across our customer portfolio.

RESPONSIBILITIES

Credit Control and Collections

• Proactive management of aged debt across all regions and currencies

• Regular contact with customers via phone, email and letters to secure payment

• Negotiation of payment plans and resolution of disputed invoices

• Escalation of overdue accounts and recommendation of appropriate actions

• Preparation of regular reports on debtor positions and cash collection forecasts

• Review and approval of customer discounts in line with company policies

Credit Risk Management

• Assessment and review of credit limits for new and existing customers

• Implementation and maintenance of credit policies and procedures

• Regular review of customer payment performance and credit worthiness

• Working with sales teams to balance commercial opportunities with credit risk

Customer Account Management

• Building and maintaining strong relationships with key accounts

• Resolution of customer queries relating to invoices, statements and payments

• Posting and allocation of customer receipts

• Management of customer account reconciliations

• Review of settlement discounts and early payment terms

• Supporting month-end close with AR reporting and analysis

• Liaison with wholesale and retail teams on credit matters

Reporting and Analysis

• Weekly aged debt analysis and commentary

• Maintain and circulate weekly cash receipts report to management and wholesale team

• Monthly DSO reporting and trend analysis

• Bad debt provision calculations and recommendations

• Cash flow forecasting inputs

• Board reporting on credit risk and collections performance

Process Improvement

• Identification and implementation of process improvements

• Supporting ERP system developments for credit management

THE CANDIDATE

The ideal candidate will have the following skills and qualities:

• 3-5 years' experience in credit control, ideally within retail/wholesale environment

• Proven track record managing large accounts and complex credit situations

• Experience working in a multi-currency environment essential

• Strong IT literacy with excellent MS Office skills and experience working with ERP systems

• Strong communication and interpersonal skills with the ability to engage with and influence people at all levels both internally and externally

• Experience working in a multicurrency environment

• Experience within retail/ecommerce desirable

• Reliable, self-disciplined, speed, and accuracy are essential.

• Excellent attention to detail

• Ability to prioritise workload and work to deadlines

• Strong attention to detail

• Initiative and can-do attitude

• An interest in cycling and the business culture is an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• Flexible working hours
  
• Support for ad-hoc remote working during the week - minimum 4 days in office
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,120 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £1405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Subsidised lunches 3 days per week
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to £35 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay
• Study support