IT Training Officer

Responsibilities

To develop and deliver classroom training and one to one on all Adult Social Care (ASC) and Corporate IT system, including developing training programme.
To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc.
Develop and manage a library of training manuals
To lead in the set up training data and user accounts with appropriate configuration for trainees, including liaison with the server engineers to maintain this data.
To develop process in line with IT technology to deliver Adult Social Care outcome
To attend user group and other associated meetings
To be responsible for producing and present management stats to ASMT monthly
To lead on all changes and updates on the systems and ensures training is undertaken in set timeline
Lead and promote good practice across Adults Social Care through upskilling the workforce on the usage of social care case management system
To ensure that any recent legislative changes to Adults Social Care business processes are included in system updates and functionality
To liaise with business leads and social care teams to ensure that the content of each classroom training course reflects current thinking.
Ensure that Social Workers input accurate data that will, in turn produce high quality management reports.
Support on IMT for system development
Support process changes with training programs
To prepare and update Aide Memoirs in line with Social Care business processes within the Adult Social Care IT System
Using existing knowledge and skills to input into improving new integrated modules of the systems with other associated Government systems.
To develop a testing programme for new versions of LAS and other integrated systems, including preparation of test scripts. Promote joint working with IT services and Social Care practitioners.
Problem identification and resolution
To advise the Service manager of any system or process improvement opportunities that further enhances good practice
Excellent interpersonal and communication skills, including liaison between application support, Social Care staff and other professionals involved in the Liquid Logic Process
To provide a service which is sensitive and appropriate to the needs of users, including staff

Requirement

Experience designing and developing IT training systems.
Experience of managing workload, working independently with minimum supervision and meeting deadlines.
Experience of using Liquid Logic, Business Objects, ContrOcc and e-learning. Tools would be an advantage.

Experience of, or ability to assist in the implementation of working with business change using transitional skills, to ensure training is delivered and to maximise new ways of working.
Experience of, or ability to set up to monitor training delivery and effectiveness.

If interested, please submit CV and call Varsha on (phone number removed) between 9am to 4pm (Mon to Fri)