Marketing Operations Manager

The Role

As a Marketing Operations Manager you will play a pivotal role within the European Marketing team ensuring a robust control environment that aligns with our marketing strategy. Your mission is to enable the marketing team to operate efficiently and effectively while meeting risk standards and regulatory objectives. This role is all about building strong foundations for marketing success.
You will act as a key partner to the Marketing Management Team (MMT) providing regular updates on progress against budgets and key results and ensuring alignment across teams.

Key responsibilities

Strategic Support Planning OKRs Budget & Reporting

• Own and manage the marketing budget: set guardrails support budget holders and maintain strong relationships with Finance

• Provide data and analytics to inform decision-making and assess strategic direction (e.g. Share of Voice leadership analysis)

• Collate UK and European team results into a cohesive narrative for leadership

• Maintain and update OKR dashboards monthly adding context and highlighting gaps; ensure alignment with global teams

• Drive planning processes using technology (e.g. Workfront) collaborating with Head of Marketing Planning and the Marketing Enablement leads to ensuring capacity and delivery

Governance & Operations Technology Risk & Readiness

• Own and maintain documented process materials ensuring updates are managed and communicated via Confluence (including build out in Confluence)

• Support business control activities: investigate risk events coordinate risk documentation in Archer and optimise processes

• Lead business continuity planning and other operational readiness initiatives

• Represent marketing in change projects (regulatory technology) ensuring updates are reflected in processes and communicated to teams

• Provide operational guidance for engaging with enterprise supply management empowering marketing teams with clear processes

Team & Leadership Engagement

• Join monthly leadership meetings to share updates on budget OKRs operations and planning

• Work with the Head of Strategic Planning to ensure key topics are raised and managed on MMT agenda supporting coordination and management

• Collaborate with the Head of Strategic Planning and Marketing Assistant to manage all crew weekly/monthly/annual sessions and develop collaborative information sessions ways of working training programmes and crew development initiatives

• Manage a calendar of key events and deadlines for leadership highlighting risks and gaps

Additional ad hoc responsibilities may be required as part of the role.

What it takes

• Previous experience of working within Asset Management

• Strong technology skills ideally with experience in Workfront Confluence MS Office and AI tools (or a willingness to learn)

• A proactive can-do attitude with the ability to embrace new projects and technologies

• Comfortable working with data and providing analysis to support decision-making and budget tracking

• Highly organised and process-driven

• Excellent communication skills

Special Factors

• Vanguard is not offering sponsorship for this position

• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday Wednesday & Thursday)

• This role is available in both our London or Manchester offices

Why Vanguard

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost uncomplicated investments.

Its what we stand for: value to investors.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients crew (internally employees are referred to as crew) and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse inclusive and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included our ability to collaborate and innovate is amplified and we are united in delivering on Vanguards core purpose: to take a stand for all investors to treat them fairly and to give them the best chance for investment success.

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race color national origin or ancestry religion gender sex sexual orientation gender identity or expression age disability marital status veteran or military addition Vanguard prohibits discrimination based on genetic information as well as any other characteristic protected by federal state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform if you need assistance completing this application or to otherwise participate in the application process.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Manager