Marketing Operations Assistant

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

The Marketing Operations Assistant plays a key role in supporting the planning, coordination and execution of marketing campaigns, retail activations and customer initiatives across The Body Shop UK.

Acting as the operational backbone of the Marketing function, this role ensures projects, campaigns, store activations, promotional materials and supplier deliverables are executed efficiently, accurately and on time. Working closely with Marketing, Retail, Digital, CRM, PR and external partners, the Marketing Operations Assistant helps ensure seamless delivery across all customer touchpoints.

This role requires a highly organised and proactive individual who understands both marketing and retail environments, thrives on managing multiple priorities and enjoys working collaboratively across a fast-paced business.

More about the role

Key Responsibilities

Campaign & Project Coordination

• Support the planning, coordination and delivery of marketing campaigns, product launches, promotions and customer initiatives across retail and digital channels.
• Manage campaign trackers, timelines and critical paths, ensuring projects remain on schedule and key milestones are achieved.
• Coordinate campaign assets, approvals and deliverables across multiple stakeholders.
• Support the execution of seasonal campaigns, promotional events and brand activations.
• Ensure campaign information is communicated clearly and accurately across relevant business functions.

Retail Marketing & Store Support

• Support the production and distribution of in-store marketing materials, POS, VM assets and promotional toolkits.
• Support retail teams with campaign implementation and store communication.
• Assist with the execution of store openings, events, launches and key trading moments.
• Work closely with Retail Operations and Regional Teams to ensure consistent delivery and execution of campaigns across the store estate.

Supplier & Agency Management

• Act as a key day-to-day contact for external agencies, printers, production partners and suppliers.
• Coordinate supplier briefs, quotations, timelines and delivery schedules.
• Track project progress and proactively manage deadlines to ensure on-time delivery.
• Support the management of marketing samples, product requests and influencer or PR send-outs.
• Maintain strong relationships with suppliers to ensure quality, efficiency and cost control.

Administrative & Team Support

• Provide proactive administrative support to the UK Marketing Team.
• Prepare presentations, reports, trackers and campaign updates.
• Coordinate meeting agendas, actions and follow-up communications.
• Maintain organised filing systems and marketing documentation.
• Support team planning, project organisation and operational processes.

Budget & Financial Administration

• Raise purchase orders and process invoices accurately and efficiently.
• Maintain budget trackers and monitor campaign expenditure.
• Support monthly budget reporting and forecasting.
• Liaise with Finance and suppliers to ensure timely processing of payments and documentation.

Asset & Content Management

• Maintain marketing asset libraries, ensuring imagery, copy and campaign materials are organised and accessible to internal and external parties.
• Support the management and distribution of approved marketing content to internal and external parties.
• Ensure materials remain up to date and aligned with brand guidelines.
• Assist with content updates across internal platforms and marketing channels where required.

Cross-Functional Collaboration

• Work closely with Marketing, Retail, Digital, CRM, PR and Commercial teams to support campaign delivery.
• Coordinate activity across multiple departments to ensure alignment and execution excellence.
• Support post-campaign reporting and project reviews, identifying opportunities for continuous improvement.

What we look for

Essential

• Previous experience in a marketing, retail marketing, project coordination or administrative support role.
• Strong organisational and project management skills with excellent attention to detail.
• Ability to manage multiple projects, deadlines and stakeholders simultaneously.
• Experience coordinating external suppliers, agencies, printers or production partners.
• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Desirable

• Experience within a retail, beauty, fashion or consumer-facing business.
• Experience coordinating POS production, retail marketing materials or store activations.
• Familiarity with project management tools, content management systems or marketing platforms.
• Understanding of CRM, digital marketing or e-commerce operations.
• Passion for beauty, retail and purpose-led brands.

Key Competencies

• Highly organised and detail-oriented.
• Strong planning and coordination skills.
• Excellent stakeholder management.
• Proactive and solutions-focused.
• Commercially aware with an understanding of retail operations.
• Able to manage multiple priorities with accuracy and efficiency.
• Collaborative team player with a positive attitude.
• Flexible and adaptable in a dynamic environment.
• Passionate about delivering excellent execution and customer experiences.

What Success Looks Like

• Marketing campaigns and retail activations delivered on time and to a high standard.
• Effective management of timelines, trackers and project plans.
• Strong coordination of suppliers, agencies and external partners.
• Seamless delivery of POS and marketing materials to stores.
• Accurate budget administration and financial tracking.
• Well-organised processes, documentation and asset management.
• Strong collaboration across departments and positive stakeholder feedback.
• Consistent support that enables the Marketing Team to execute efficiently and effectively.

Talent Drivers

Purpose

Commerciality

Leadership

Collaborative Skills

Personal Conduct