AI Engineer - Agent Engineering

We are hiring an AI Engineer – Agent Engineering

Location: Onsite- London

Type: Full-time

Recruitment Partner: Carter Wellington

Carter Wellington is proud to partner with a cutting-edge AI company at the forefront of intelligent automation and customer experience transformation. We are seeking an innovative and highly skilled AI Engineer to join their Agent Engineering team, a group responsible for designing and deploying mission-critical AI agents that serve millions of users globally.

About the Team

The Agent Engineering team builds intelligent, high-impact AI agents that redefine how businesses engage with their customers. Working on an industry-leading AI platform, the team collaborates closely with enterprise clients across sectors such as finance, healthcare, and hospitality. Their mission is simple yet bold: to deliver seamless, human-like support experiences where AI and people work side-by-side to resolve complex customer issues efficiently and intuitively.

About the Role

As part of the Agent Engineering team, you will have complete ownership and creative freedom to design, build, and deploy world-class AI agents. You’ll be responsible for bringing ideas from concept to production, experimenting with advanced models, and integrating scalable solutions that directly enhance customer satisfaction and business performance. This position offers a rare opportunity to work on systems that impact millions, using the latest advances in AI, language models, and automation.

What you’ll do

• Design and build AI agents capable of managing complex, real-world customer interactions with accuracy, empathy, and efficiency.
• Collaborate directly with global customers to understand challenges, define solutions, and deliver results that enhance user engagement and retention.
• Identify emerging trends across client implementations to help shape the evolution of the AI platform.
• Experiment with state-of-the-art text and voice models, evaluating their performance and integrating them at scale with enterprise-grade systems.
• Continuously iterate on existing agents to improve performance, adaptability, and scalability.

Who you are

• A technically strong engineer with experience in AI model integration, NLP, or conversational AI.
• Driven by problem-solving and passionate about creating elegant solutions to complex challenges.
• Comfortable working in fast-paced environments where experimentation and iteration are encouraged.
• Experienced in building scalable systems that impact large user bases.
• Collaborative, communicative, and excited by the opportunity to work closely with enterprise clients.

Why join

You’ll join a high-performing team working on AI systems that have real-world impact across industries. You’ll have the autonomy to own your work end-to-end, the freedom to innovate, and the opportunity to work with emerging technologies that are shaping the future of customer interaction.

Interested? Apply now through Carter Wellington and take the lead in designing the next generation of AI-powered customer experience.