Technical Consultant - D365 & Power Platform
- Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
- Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
- Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
- Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.
- Create Solution, Functional and Technical Specifications documentation for the project.
- Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
- Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
- Expected to be flexible with time and capable of working in a process-oriented environment.
- Excellent communicator with the ability to operate within cross-functional teams.
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
- Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
- Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
- Previous experience in a consulting environment.
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