Health Club Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £35,000 a year (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform provided and laundered

• Free and healthy meals when on duty

• Grow your Career

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Guest Experience Day 1 night stay with breakfast per year

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Modern and inclusive Team Member’s areas

A Health Club Manager is responsible for managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.

As a Health Club Manager, you are responsible for managing operations of the health club to deliver an excellent Guest and Member experience. A Health Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage operations of the health club

• Manage team members to ensure high motivation, provision of high quality service and ongoing development

• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

• Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement

• Manage customer feedback effectively to ensure continuous service and programme improvement

• Instill brand values and standards to maintain quality on a daily basis

• Liaise with other hotel departments

• Ensure customers and guests receive friendly and consistent personalised service from all team members

• Recruit, manage, train and develop the team

• Respond to audits to ensure continual improvement is achieved

• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Health Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory experience within the leisure sector

• Ability to meet financial targets

• Ability to work under pressure

• Excellent grooming standards

• Strong organizational skills

• Excellent communication and interpersonal skills

• Willingness to develop team members and self

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area

• Passion for customer service

• Ability to close a sale

• Relevant fitness and pool qualifications

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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