Temporary Accommodation Officer

6 Months Contract with Local Authority

Rate: £209.68 per day / 35hrs per week

Location: Lambeth

Summary

The role within the Temporary Accommodation Move On team focuses on assisting households in transitioning from temporary to permanent housing. This position is crucial in understanding the specific needs of each household, matching them with appropriate long-term accommodations, and supporting them in overcoming any barriers to relocation. The role involves collaboration with Lettings Negotiators to ensure efficient use of properties and guiding households through the process of moving into settled accommodation. This position is vital in reducing the duration of temporary housing stays and minimising the number of households in temporary accommodation.

Responsibilities

• Manage a caseload of households ready to transition from temporary to settled accommodation.
  
• Collaborate with Lettings Negotiators to identify and match properties to households.
  
• Set expectations for households regarding their transition to settled accommodation.
  
• Signpost households to relevant support services, such as benefits or debt advice.
  
• Review and update housing needs assessments and related documentation.
  
• Ensure rehousing and resettlement needs are clearly established and understood.
  
• Liaise with Council departments and external bodies to facilitate successful transitions.
  
• Support households in preparing for their move and understanding their tenancy rights.
  
• Conduct property and home visits to ensure suitability and successful transitions.
  
• Issue discharge notifications and maintain records to end homelessness duties.
  
• Assist with overcoming barriers to moving and support community integration.
  
• Handle complaints and use feedback for service improvements.
  
• Provide feedback to the Move On Team Lead for efficient team management.
  
• Promote a collaborative approach across housing and other directorates.
  

Requirements

Key Knowledge:

• • Awareness of housing legislation, homelessness, and housing management.
    
  • Understanding of the housing and support needs of homeless individuals and tenants.
    
  • Knowledge of services available to assist those moving from temporary accommodation.
    

• Relevant Experience:
  

  • Experience working with diverse and vulnerable clientele in housing-related environments.
    
  • Ability to work independently and within a team, managing a personal caseload.
    
  • Experience in high-pressure environments, providing quality service.
    
  • Skilled in negotiation and resolution on behalf of clients.
    
  • Proficiency in producing high-quality written communications.
    
  • Experience using IT systems for caseload management and service improvement.
    

• Qualification:
  

  • Educated to degree level or equivalent experience.