Housing Manager

MMP Consultancy are looking to recruit a Housing Manager on a Temporary basis in South London.

Key Responsibilities:

Reflect our values and behaviors in everything you do to achieve the best outcomes for our customers
Deliver a first class, efficient, customer focused and responsive service to residents when dealing with anti-social behavior and community safety
Demonstrate success in continuous improvement and ensure all teams are implementing the ASB policy, procedures and legislation
Supervise the day-to-day work of the Community Safety Team ensuring the provision of an efficient, quality and customer focused service.
Monitor team workloads and performance against corporate target and service standards.
Monitor the caseloads of direct reports to ensure compliance with procedures, reviewing and addressing any areas of underperformance. This includes quality checking reports of ASB.
Work with the Neighbourhood Customer Service Manager to improve resident satisfaction in dealing with reports of Anti-Social Behaviour
Establish and maintain professional relationships with external stakeholder agencies to reduce anti-social behaviour.
Respond to Member's Enquiries and complaints in line with the complaints policy
Be part of a 24/7 emergency duty rota

What you'll need to have:

Signifiant knowledge and experience in anti-social behaviour and Community safety
Extensive experience of delivering a highly efficient and effective anti-social behaviour service, with a proven track record of delivering against targets
Knowledge of housing management and the regulatory framework
Excellent communication skills (both written and verbal) with a proven ability to influence and manage stakeholder Relationship
Commitment to providing a high-quality service to colleagues and external clients
Understanding and commitment to Equal Opportunities and Diversity
Commitment to Social Housing and living our values
Commitment to Confidentiality and Data Protection