Platform Configuration & QA Specialist

Platform Configuration & QA Specialist

We are seeking a highly organised and detail-oriented Platform Configuration & QA Specialist to support the build and configuration of Isio’s flexible benefits platform. This role is ideal for someone with hands-on experience in the flexible benefits technology industry, who enjoys solving complex problems, enhancing system functionality, delighting Clients and delivering a seamless employee experience.

What does the role entail?

Platform Build, Configuration & Quality Assurance

• Configure and maintain Client benefits platforms, including eligibility rules, benefit calculations, rates, interfaces, reports and communication settings.

• Support annual cycle activities such as scheme updates, renewals, and enrolment window configuration.

• Collaborate with internal stakeholders and benefit providers to ensure accurate setup and data flows.

• Use HTML, CSS, and basic JavaScript to configure and maintain content pages, forms, and user journeys where required.

• Support the integration of benefits platforms with internal HRIS, provider and payroll systems.

• Produce clear documentation, workflows, and configuration logs.

• Conduct quality assurance checks to ensure system accuracy and compliance.

• Monitor platform performance and proactively identify opportunities for enhancement or process improvement.

Stakeholder Support

• Supports the administration team with any queries or issues including troubleshooting, data uploads, provider and payroll reporting, testing, and issue resolution.

• Support internal resources including Client Implementation Managers and Consultants and adjacent teams e.g. Administration, Helpdesk, Broking.

• Pro-actively communicate with relevant client stakeholders or external partners and providers to ensure integration projects and the overall platform experience is effective.

• Provide training or guidance to HR colleagues on system features or processes.

• Work closely with external suppliers to manage incidents, releases, and upgrades.

What we’re looking for?

Skills

• 2+ years’ experience working with flexible benefits or equivalent platforms (e.g. Darwin, Benifex, Thanks Ben, Zellis, Aon TBS).

• Strong understanding of benefit schemes, enrolment cycles, and core configuration concepts.

• Practical experience using HTML and CSS; familiarity with JavaScript for light scripting or UI adjustments.

• Competent in Microsoft Excel for data comparison, e.g vlookup

• Excellent analytical and problem-solving skills.

• High attention to detail and strong organisational skills.

• Ability to manage multiple tasks and work to deadlines in a fast-paced environment.

• Understanding of data security and GDPR requirements.

• Confidence running UAT cycles and coordinating issue resolution.

Behaviours & Competencies

• Customer focused approach with a commitment to high quality delivery.

• Clear and confident communicator with technical and non-technical stakeholders.

• Proactive, adaptable, and curious about improving systems and processes.

• Able to work independently while contributing effectively to a team.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team.  We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits .

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [email protected]