Customer Success to Life Inside // London

So, here's the deal: our SaaS video platform Life Inside is growing fast! We're a small team with global customers and now we're looking for our next key player, someone who enjoys taking responsibility, trying new things, and making things happen. Life Inside is a video platform that companies use to collect and distribute videos across their digital channels. Kind of like a social media platform, but entirely owned by the company, used for sales, marketing, or communication with target audiences! Did we catch your attention? Keep scrolling!

What you get
At Life Inside, you won’t get a narrow job description, you’ll get a place where you can truly make an impact.

• A team full of driven, curious, and solution-oriented colleagues with their sights set on growth. Say hi to Poyan, Emil, Niklas x2, Freddie, and Charles.

• A fast-paced environment where you’ll help shape everything from customer experience to business development and product.

• An owner-led company with stable finances where ideas become reality.

• The freedom to experiment, question, improve – and actually make a difference.

Your role

• Take a central role in our company and jump in where needed: we’re talking onboarding new customers, support, marketing, product, sales, and GDPR – you’re everywhere (except coding).

• AI- tools is a natural part of your role, used to increase efficiency and enhance the quality of your work.

• Ensure our customers have an amazing experience: from first contact to loyal ambassador.

• Contribute to and execute marketing initiatives, particularly via HubSpot.

• Handle new customer meetings and drive the dialogue from start to finish.

• Test new product features, gather customer insights, and relay them to our dev team.

• Be involved in GDPR, agreements, and other compliance matters.

Who you are
You’re a problem-solver, give you a problem and you’ll deliver not just a solution, but three improvement suggestions no one’s thought of. You have an entrepreneurial mindset and a strong sense of business and customer focus. You're a “get-it-done” kind of person who doesn’t wait for instructions and knows what drives value. Collaboration comes naturally to you, and you're not afraid to challenge or be challenged. Most importantly: you don’t shy away from variety, you dive right into it.

Our wishes for you

• Minimum two years’ experience in a Customer Success role

• Academic education in a relevant field

• Strong working knowledge of HubSpot

• Experience from a startup or fast-growing company is a plus

• You communicate fluently in English, spoken and written

START: According to agreement
LOCATION: London
CONTRACT: Full-time
SALARY: £29,000 – £39,000
CONTACT: Head of Recruitment Delivery, Ellinor Hellberg, [email protected] (for questions regarding the position, not applications)
LAST APPLICATION DATE: Applications are reviewed on an ongoing basis

Ready to take the next step and accelerate your career? Apply now, we look forward to making this journey with you!