ServiceNow Architect - TSM (IT)
Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview : A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities
- ?????Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
- ?????Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- ?????Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- ?????Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- ?????Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
- ?????Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- ?????Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance).
- ?????Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- ?????Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
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