Social Media Manager

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are seeking a dynamic and experienced Social Media Manager and this position will report directly into our Global Head of Social Media in London. The Social Media Manager is responsible for the planning, scheduling and operational delivery of Jellycat’s global social media channels.

This role ensures that all social content is delivered on time, in the right places, and in line with Jellycat’s brand voice, seasonal priorities and marketing calendar. The Social Media Manager plays a critical role in shaping the social narrative by identifying opportunities, briefing content creators, coordinating cross-functional inputs and ensuring flawless execution across platforms.

You'll be;

Social Media Planning & Scheduling

• Own the global social media content calendar, aligned to the wider marketing, product and brand plans.

• Schedule and publish content across all owned social platforms (including Instagram, YouTube TikTok and Facebook).

• Ensure the right content is delivered to the right platform at the right time, with platform-appropriate formats and messaging.

• Maintain visibility of upcoming activity, ensuring teams are aligned and prepared ahead of key moments.

Content Coordination & Briefing

• Work closely with the Creative team to plan social output and flag content needs well in advance.

• Identify gaps, opportunities and social-first moments that require new content.

• Write clear, concise briefs for internal teams and external content creators, ensuring they are aligned to brand guidelines, tone of voice and platform requirements.

• Review content for brand alignment and suitability before scheduling and publishing.

Cross-Functional Collaboration

• Partner with Product Marketing, PR and DTC teams to ensure social activity supports launches, campaigns and key moments.

• Coordinate inputs from multiple stakeholders to deliver a cohesive and well-timed social presence.

• Act as the central point of contact for social delivery across the business.

Performance, Reporting & Optimisation

• Monitor performance across channels and report on engagement, reach and content effectiveness.

• Use insights to inform future planning, briefing and scheduling decisions.

• Stay up to date with platform changes, formats and best practice, flagging relevant opportunities to the wider team.

You'll have;

• Proven experience in a social management role, ideally within a luxury high-profile brand with a highly engaged fanbase.

• Demonstrated success in developing and executing social media strategies that drive brand growth and engagement.

• Deep understanding of social media platforms, tools, and best practices.

• Strong analytical skills and the ability to interpret social media metrics and insights to drive strategy.

• Passionate about building and nurturing communities.

• Creative and innovative thinker

• Strategic and results-oriented, with a strong focus on achieving measurable outcomes.

• Collaborative and team-oriented, with excellent interpersonal skills and the ability to work effectively across departments.