Sales & Customer Care Manager

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland!

With 200 team members and 3K Travel Coordinators, we’re a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

Sounds exciting? Before you apply, please read through our Cultural Manifesto 👥

ABOUT THE ROLE

JOB TITLE: Sales & Customer Care Associate Manager – Temporary Contract

LOCATION: London (hybrid)

TYPE OF CONTRACT: 12 months term contract

SALARY RANGE: £35-40k

Your responsibilities:

• Working with our Regional Manager, you will play a critical role in the success of WeRoad in all English speaking market

• First and foremost, you’ll be our sales expert, with the primary task of hunting down and converting leads through all our channels;

• You’ll be the first point of contact for our WeRoaders and will be in contact with them through all major customer channels (Facebook, Instagram, Zendesk, Whatsapp, phone and more);

• You’ll work closely with our Sales and Customer Care Team to develop a sales strategy, and develop best practices for sourcing and converting WeRoaders;

• You’ll find creative ways to generate new leads, build and utilize your network and optimize the most effective channels for interaction with potential WeRoaders;

• You’ll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers;

• You’ll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking their perfect tour.

• You will also be the escalation point of contact for all post sales enquiring, ensuring travellers enquires and feedback are answered in a timely manner and taken onboard

What we’re looking for:

• A natural sales person and leader with at least 2 years’ experience in the field

• You are English native, or speak the language at a mother-tongue level and have lived experience of the British culture and ways of communicating;

• You know how to multi-task (stepping into someone's shoes if needed) and have a high resilience and you are open minded;

• You are confident to work with people in other countries and across all seniority levels;

• You are a people person and comfortable proactively contacting customers who have shown an interest in the WeRoad product;

• You are highly enthusiastic: an all-star communicator, able to transmit your energy and personality into your online, written and face-to-face interactions;

• You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;

• You are sociable and thrive in a fast-paced, dynamic work environment;

• You love traveling, learning and meeting new people - i.e. you have the WeRoad spirit!

• Your are good with google sheets, PPT, data analysis and take an analytical approach in everything you do

You will love working at WeRoad if:

• You dream big, aim higher, and push yourself beyond limits you didn’t think possible. Challenges excite you, and you’re hungry for the next win.

• You want to be part of a young, smart, and fun team that shares your passion for travel. You thrive in a community of bold thinkers and doers who challenge and inspire each other.

• You’re an entrepreneur at heart, take responsibility from day one, and move fast to make things happen.

• You prefer adventure over routine and embrace the fast-paced, ever-changing ride of a scaleup. You make decisions quickly, test, learn, and adapt—because growth comes from action.

• You believe in the power of people. Our WeRoaders and Travel Coordinators are at the core of everything we do, and you’re eager to be part of something bigger.

What we can offer

• Performance-based bonus – An discretionary annual variable bonus, and based on performance and company results.

• A free WeRoad trip every year – Choose your dream destination with £1,200/year travel discount or travel even more as a Travel Coordinator.

• Unlimited holiday – You are a master of your own time.

• Opportunities to learn – We invest in your growth with training and learning opportunities.

• New parent support – £3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad).

• Fun – A vibrant co-working space, team buildings and meet-ups.

Ready to apply?

At WeRoad, cultural fit matters as much as skills. We assess both the what, what someone brings and the how, how they work and live our values. With multiple steps, we make sure every new joiner is not just a match, but 150% aligned with our Culture.

The selection process will consist of:

• introductory call with Talent Acquisition Specialist

• Case Study + technical and background interview with Team

• Third culture fit interview with Culture Champion and Hiring Manager

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. Don’t let a checklist hold you back: if you’re passionate about the role we encourage you to apply with enthusiasm!